Join us to build a career working on modern projects for global brands.
Join us to build a career working on modern projects for global brands.
Tasks
We are seeking a motivated and customer‑oriented professional to join our team. The ideal candidate is a strong communicator with solid German language skills, a willingness to learn, and the ability to thrive in a dynamic, high‑pressure environment.
This position is 24/7 shift based.
- Provide customer support and issue resolution via mail, internal systems and phone.
- Handle inquiries efficiently while maintaining a high level of professionalism and service quality.
- Collaborate with internal teams to ensure smooth workflow and consistent service delivery.
- Continuously learn and adapt to new technologies, tools, and processes.
- Maintain reliability and stability within the assigned project and shift structure.
Behind the scenes
Requirements
- German language proficiency at B2 level or higher (spoken and written).
- Ability to work in a 3‑shift rotation, including evenings, nights, weekends, and public holidays as required.
- Comfortable supporting customers via phone as the primary communication channel.
- Eagerness to learn new technologies and continuously develop skills.
- Ability to work under pressure and manage multiple tasks effectively.
- Strong sense of responsibility, reliability, and commitment to project stability.
Preferred Skills (Optional)
- Experience in customer service, technical support, or helpdesk roles.
- Basic knowledge of IT systems, ticketing tools, or customer support software.
- ITIL certification
- Strong problem-solving abilities and communication skills.
Company
About Lufthansa Industry Solutions Sh.p.k.
Lufthansa Industry Solutions is a service provider for IT consulting and systems integration. The Lufthansa subsidiary supports its customers in the digital transformation of their companies. The customer base includes companies within the Lufthansa Group as well as more than 300 companies in various industries. Headquartered in Norderstedt, Germany, the company employs more than 2.400 people at several branches in Germany, Albania, Switzerland and the USA.
www.lhind.al/
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