Lead daily airport operations with precision and passion. Ensure seamless service, resolve challenges, and inspire your team to deliver excellence. Be the driving force behind our world-class passenger experience—where every day brings new opportunities to shine!
Lead daily airport operations with precision and passion. Ensure seamless service, resolve challenges, and inspire your team to deliver excellence. Be the driving force behind our world-class passenger experience—where every day brings new opportunities to shine!
Tasks
What you'll do:
- Ensure safe, efficient, and customer-focused station operations
- Deliver personalized service, with particular attention to premium customers
- Oversee and resolve station and ground handling operations, including irregularities and supplier performance
- Conduct operational briefings and maintain a visible frontline presence
- Ensure compliance with applicable safety, security, regulatory, carrier, and local requirements
- Monitor service quality, address performance gaps, and drive continuous improvement
- Support station administration, audits, reporting, cost control, and operational services
- Maintain the Safety Management System (SMS), emergency response procedures, and a strong safety culture
- Provide functional guidance and supplier personnel and support duty planning and training activities
- Coordinate with authorities, internal stakeholders, service providers, and external partners
- Manage operational communications, passenger information, complaints, and required reports
- Perform additional duties as delegated
Behind the scenes
Requirements
The ideal candidate should meet the following requirements:
- Completed secondary school education; a college degree, vocational qualification, or Bachelor’s degree is an advantage
- Minimum 2–3 years of professional experience, including 1 year in airport ground operations
- Previous leadership or supervisory experience is preferred
- Must possess a legal work permit in Singapore
- Must possess a valid driver's license
- Business-fluent English and proficiency in the local language, both written and spoken, are required; German is an advantage
- Sound knowledge of airport ground handling, operational procedures, and aviation safety regulations
- Passenger Services and/or Aircraft Handling training, including Departure Control Systems (DCS), is preferred
- Proficiency in Microsoft Office and aviation-related systems
- Strong customer service, communication, problem-solving, and decision-making skills
- Ability to work independently in a fast-paced, high-pressure environment
- Willingness to travel as per business requirement
Company
About Deutsche Lufthansa AG
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