As a Duty Manager, you'll be at the heart of our airport operations—leading from the frontline to ensure safe, seamless, and high-quality service delivery. You'll work closely with ground handling partners, monitor operational performance, drive continuous improvement, and help deliver the premium travel experience our customers expect.
As a Duty Manager, you'll be at the heart of our airport operations—leading from the frontline to ensure safe, seamless, and high-quality service delivery. You'll work closely with ground handling partners, monitor operational performance, drive continuous improvement, and help deliver the premium travel experience our customers expect.
Tasks
In this role, you will:
- Act as a Customer Care Ambassador, ensuring an exceptional customer experience at every touchpoint.
- Lead from the frontline by monitoring the performance of ground handling partners and service providers while representing LH Group in uniform.
- Ensure operational readiness and full compliance with handling standards across designated remote stations and alternate airports.
- Travel regularly to assigned stations to conduct turnaround inspections, quality reviews, and operational meetings with our service partners.
- Promote a culture of quality, operational excellence, and customer-focused service.
- Proactively identify operational issues, take corrective action, and ensure agreed service standards are consistently delivered by all providers.
- Report operational irregularities in accordance with operator manuals and company guidelines.
- Serve as a reliable operational point of contact, providing support whenever operational needs arise.
Behind the scenes
Requirements
What we're looking for:
- Minimum 3 years of experience in airport ground operations with an airline, ground handling company, or airport operator.
- Fluent Greek and English (German is a plus).
- Valid EU work permit.
- High school diploma required; Bachelor's or Master's degree is an advantage.
- Good understanding of airport operations and procedures.
- Valid driver's license and willingness to travel.
- Availability to work in shifts and in a dynamic operational environment, including outdoor conditions.
- Strong analytical, communication, and interpersonal skills.
- Customer-focused, flexible, and confident in handling challenging situations.
- Committed to safety, quality, and operational excellence.
We kindly request that all applicants submit a CV and Motivation Letter with their application for this position. Thank you!
Please note: Applicants must have the legal right to work in Greece at the time of application. This includes holding an appropriate and valid visa if required to do so. Unfortunately applications from individuals who do not meet this requirement can not be considered.
Company
About Deutsche Lufthansa AG
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