Join the Lufthansa Group Business Services IT team and support internal HR-related applications used across the Lufthansa Group. We are looking for a person who enjoys helping others, works accurately with sensitive data, and would like to develop within IT support and HR systems environment.
Join the Lufthansa Group Business Services IT team and support internal HR-related applications used across the Lufthansa Group. We are looking for a person who enjoys helping others, works accurately with sensitive data, and would like to develop within IT support and HR systems environment.
Tasks
In this role, you will support internal users in applications such as White ID and HR Archive, mainly in access management and resolving user access-related issues. Previous experience in HR processes or HR operations will be a strong advantage.
- Provide first-level IT support for internal users of HR applications
- Support users in resolving access-related and basic technical issues
- Handle user access requests and authorization management
- Work with HR-related sensitive data in line with security and compliance standards
- Register, monitor and resolve requests in the ticketing system
- Escalate more complex issues to dedicated IT teams when required
- Maintain process documentation and knowledge base
- Cooperate closely with HR and other internal departments
- Build positive relationships with internal customers and ensure high quality support
*Perform all other duties assigned or delegated by supervisors
Behind the scenes
Benefits
Free parking
Flight privileges
Relocation support
Employee events
Hybrid working possible
Flexible working hours
Development programs / Training options
Health Plan
Lockers for cyclists / sportsmen
Free parking, Flight privileges, Relocation support, Employee events, Hybrid working possible, Flexible working hours, Development programs / Training options, Health Plan, Lockers for cyclists / sportsmen
Requirements
- German at minimum C1 level and English at minimum B2 level
- Very good communication skills and customer-oriented mindset
- High level of accuracy, responsibility, and attention to detail
- Ability to work independently and manage tasks effectively
- Analytical thinking and problem-solving skills
- Openness to learning new systems and processes
- Experience in HR processes, HR operations or HR systems will be a strong asset
- Previous experience in customer support, administration or corporate environment will be an advantage
- Basic understanding of IT systems or access management processes will be a plus
*CV/Resume required
*Must possess permit to work in Poland
The salary offer for this position will be presented after the interview stage, at the time of extending an employment offer, allowing sufficient time to review and discuss the proposed terms of employment and compensation.
Company
About Lufthansa Group Business Services Sp. z o.o.
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