Join the leading provider of maintenance, repair and overhaul in the aviation industry. With a global logistics network, hundreds of thousands of components are overhauled every year in Lufthansa Technik’s own specialist workshops. In this role, you will support the segment of Aircraft Component Services in ensuring a continuous and seamless supply of spare parts for its customers.
Join the leading provider of maintenance, repair and overhaul in the aviation industry. With a global logistics network, hundreds of thousands of components are overhauled every year in Lufthansa Technik’s own specialist workshops. In this role, you will support the segment of Aircraft Component Services in ensuring a continuous and seamless supply of spare parts for its customers.
Tasks
- Central contact for customers on daily operational business
- Manage relationships with customers; ensure ongoing development
- Monitor contract costs/revenue with Account Managers; analyze profitability; ensure contract-compliant invoicing
- Identify and manage up/cross-selling opportunities
- Process customer complaints; ensure investigation/escalation; inform customers on process/results; participate in negotiations
- Maintain regular customer communication on operational topics
- Plan, prepare and participate in negotiations
- Support Account Managers in performance dialogs with customers
- Act as key user for projects, processes and interfaces
- Develop and implement customer-specific processes
- Maintain customer information systems
- Ensure operational customer service receives required work information
- Monitor customer KPIs
- Report KPIs and improvement measures to management and relevant departments
- Support Customer Service specialists team with customer- and process-related questions
- Verify cooperation procedures with customers and Employer departments, incl. communication and data exchange
Behind the scenes
Benefits
Vacation / Christmas bonus
Flight privileges
Hybrid working possible
Development programs / Training options
Holidays
Life Insurance
Vacation / Christmas bonus, Flight privileges, Hybrid working possible, Development programs / Training options, Holidays, Life Insurance
Requirements
- University degree in business administration, economics, international business or business engineering
- Minimum 4+ years' professional experience in an international business environment
- Distinct knowledge of business administration processes, supply chain management and customer service
- Process customer complaints; ensure investigation/escalation; inform customers on process/results; participate in negotiations
- Maintain regular customer communication on operational topics
- Plan, prepare and participate in negotiations
- Support Account Managers in performance dialogs with customers
- Act as key user for projects, processes and interfaces
- Develop and implement customer-specific processes
- Maintain customer information systems
- Ensure operational customer service receives required work information
- Monitor customer KPIs
- Report KPIs and improvement measures to management and relevant departments
- Support Customer Service specialists team with customer- and process-related questions
- Verify cooperation procedures with customers and Employer departments, incl. communication and data exchange
Company
About Lufthansa Technik AG
Lufthansa Technik is the world's leading provider of maintenance, repair, overhaul and modification services in the aviation industry. With more than 22.000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers around 800 customers around the world a complete range of aircraft technology services.
The fascination for flying is what connects us all. In front of the engine or behind the laptop, in logistics or on the smallest individual part. We make aviation safe, rethink it – and still keep our feet on the ground. Because only when every move is perfect and we discover innovative possibilities even in the smallest detail, we are proud. We believe in the potential of the individual. And in the fact that this potential grows best in the community. Our diversity makes us strong and allows us to stand out together.
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