Team Leader (Cash Collection Team) (m/f/diverse)

  • Location

    Krakow

  • Employment level

    Direct entry

  • Function

    Finance / Accounting / Taxes

  • Working time

    Full time

Lead, inspire, and make an impact! Join us as a Team Leader in Cash Collection Team and drive performance, develop talent, and shape continuous improvement in a dynamic international environment.

If you're a people-focused leader with strong analytical skills and a passion for delivering results, we’d love to hear from you. Apply today and grow your career with us! 

Lead, inspire, and make an impact! Join us as a Team Leader in Cash Collection Team and drive performance, develop talent, and shape continuous improvement in a dynamic international environment.

If you're a people-focused leader with strong analytical skills and a passion for delivering results, we’d love to hear from you. Apply today and grow your career with us! 

Tasks

  • Lead and develop the Cash Collection team, ensuring achievement of operational targets, service quality, and KPI performance
  • Manage workload, resource allocation, capacity planning
  • Set performance objectives, provide regular feedback, support employee development
  • Conduct performance reviews and contribute to decisions related to promotions, bonuses, and salary reviews
  • Foster talent development, employee engagement, and a culture of continuous improvement
  • Manage change initiatives, resolve team issues, and support effective communication
  • Monitor operational risks, analyze KPIs, prepare reports, and present results to stakeholders
  • Lead process improvement initiatives, support standardization efforts, ensure compliance with SOPs and data protection requirements
  • Support recruitment, onboarding, training, holiday planning, overtime management, access administration, and other team-related administrative activities

*Perform all other duties assigned or delegated by supervisors

Behind the scenes

Video: https://player.vimeo.com/video/813204489

Lufthansa Group Business Services

  • New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)

Work-life-balance

  • Flexible working hours from Monday till Friday (start work between 6:00 and 10:00 am)
  • Opportunity to work from each part of Poland
  • Hybrid working model

Development

  • Access to LinkedIn Learning online courses and trainings prepared by our amazing training team
  • Access to online platform with language courses

Employee

  • Integration events
  • Charity initiatives

Benefits

  • Multisport Card
  • Extra social benefits
  • Pre-paid cards
  • Employee referral program

Benefits

Free parking

Flight privileges

Relocation support

Employee events

Hybrid working possible

Flexible working hours

Development programs / Training options

Health Plan

Lockers for cyclists / sportsmen

Free parking, Flight privileges, Relocation support, Employee events, Hybrid working possible, Flexible working hours, Development programs / Training options, Health Plan, Lockers for cyclists / sportsmen

Requirements

  • Bachelor’s/Master’s degree
  • Preferably 5+ years of experience in SSC/BPO environment
  • Proven leadership potential and people management skills
  • Very good English skills (B2/C1); German is an advantage
  • Strong MS Office and process-related tools knowledge; SAP knowledge is a plus
  • Experience in project and change management
  • Strong analytical, problem-solving, communication, presentation, and decision-making skills
  • Customer-focused mindset, risk management capability, strong planning and organizational skills, resilience, and continuous improvement orientation

*CV/Resume required

*Must possess permit to work in Poland

 

The salary offer for this position will be presented after the interview stage, at the time of extending an employment offer, allowing sufficient time to review and discuss the proposed terms of employment and compensation.

Company

About Lufthansa Group Business Services Sp. z o.o.

Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.
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