Join us as a Product Delivery Manager for Lido Flight 4D, where you’ll strengthen long‑term customer partnerships through expert guidance, proactive support and reliable delivery. Drive technical excellence, fulfill key commitments, and create real value for our aviation customers.
Join us as a Product Delivery Manager for Lido Flight 4D, where you’ll strengthen long‑term customer partnerships through expert guidance, proactive support and reliable delivery. Drive technical excellence, fulfill key commitments, and create real value for our aviation customers.
Tasks
What you’ll do:
- Ensure smooth service delivery and manage customer inquiries, complaints and escalations
- Lead technical communication (presentations, meetings, online sessions)
- Analyze and document user needs, support change requests, develop tailored solutions - estimate efforts and handle price negotiations as needed
- Coordinate implementations, documentation, releases, occasionally perform deployments and oversee customer installations and quality assurance
- Collaborate with product, software development, operations and account teams; provide technical support during sales activities
- Maintain documentation, monitor service level and contribute to cross-functional teams and new service implementations
Behind the scenes
Requirements
What you’ll bring:
- 5+ years’ experience in airlines or airline IT solutions
- Degree in Computer Science or related field, or equivalent experience
- Good understanding of airline operations or aviation-related domains
- Strong service mindset and excellent customer communication skills
- Experience with complex IT operations is a plus
- Advanced analytical, problem-solving and stakeholder management skills
- Team player mindset with ability to work independently
- Fluent English (B2/C1)
- Willingness to travel and work on-site internationally
What do we offer?
- Individual career paths
- Exclusive Lufthansa Group benefits
- Competitive salary (10,000–20,000 zł gross)
- Flexible working hours (7:00–11:00 start)
- Private medical care & life insurance
- 2 days/week in modern Oliwa office
- Great atmosphere, small teams, real impact, independence
Company
About Lufthansa Systems Poland Sp. z o.o.
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