Ensure seamless passenger experiences, manage teams, resolve challenges, and uphold safety standards. Be the driving force behind our world-class service and play a pivotal role in keeping our flights on time and our customers happy. Elevate your career with Lufthansa!
Ensure seamless passenger experiences, manage teams, resolve challenges, and uphold safety standards. Be the driving force behind our world-class service and play a pivotal role in keeping our flights on time and our customers happy. Elevate your career with Lufthansa!
Tasks
Your main tasks include, among others:
- Overseeing daily airport operations, ensuring service excellence, operational efficiency, safety, and regulatory compliance
- Leading front line operations and coordinating ground handling activities
- Ensuring premium customer service and adherence to service standards
- Monitoring flight operations, special passenger handling, and operational processes
- Managing service providers and driving quality and performance improvements
- Supporting station administration, audits, reporting, invoicing, and cost control
- Promoting safety, security, emergency response readiness, and compliance with operator requirements
- Supervising staff, preparing duty rosters, and supporting training activities when assigned
- Maintaining effective communication with passengers, authorities, suppliers, crew, and internal stakeholders
- Reporting operational irregularities and ensuring timely completion of required reports
- Deputizing the Station Manager as delegated and supporting overall station objectives
Behind the scenes
Requirements
The ideal candidate should meet the following requirements:
- High School Diploma or GED is required
- Minimum 2–3 years of professional work experience, including at least 1 year of demonstrated experience in airport ground operations
- Previous leadership or team supervision experience is desired
- Must possess a valid legal work permit for Malaysia
- Strong customer service orientation with a passion for delivering service excellence and maintaining high service standards
- Excellent communication skills with strong command of English (written and spoken) and proficiency in the local Malay language
- Willingness to travel when required
- Must possess a valid driver's license
We kindly request that all applicants submit a CV/Resume and Motivation Letter with their application for this position. Thank you!
Company
About Deutsche Lufthansa AG
A: Teilen über Ihren Social Media Account
Klicken Sie auf eines der Icons:
employee_referral_text
employee_referral_text_icons