Internship in IT Customer Service Support with German (m/f/diverse)

  • Location

    Krakow

  • Employment level

    Direct entry

  • Function

    IT

  • Working time

    Part time

  • Salary

    31,40 PLN gross per hour

Ready to start your career in an international environment? Do you speak German and want to develop your skills in IT Customer Support?

Don’t miss the chance to gain hands‑on experience. Apply now!

Ready to start your career in an international environment? Do you speak German and want to develop your skills in IT Customer Support?

Don’t miss the chance to gain hands‑on experience. Apply now!

Tasks

Your tasks: 

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Being a support regarding duty travel application
  • Being open to changes in support range (diving deeper into specific applications)
  • Ensuring customer satisfaction and provide professional customer support
  • Communicating and building a good relationship with our customers
  • Acknowledge and resolving customer requests
  • Cooperating with colleagues from team and other departments in order to provide the best service

*Perform all other duties assigned or delegated by supervisors

What we offer:

  • Workflows training for beginners
  • Working with various applications and systems
  • The best team to work with
  • Working with Lufthansa colleagues from all over the world

Behind the scenes

Video: https://player.vimeo.com/video/813204489

Lufthansa Group Business Services

  • New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)

Work-life balance

  • Flexible working hours from Monday till Friday
  • Flexible internship schedule
  • Hybrid working model
  • Opportunity to work from each part of Poland

Additional activities

  • Integration events
  • Charity initiatives

Benefits

Free parking

Employee events

Hybrid working possible

Flexible working hours

Lockers for cyclists / sportsmen

Free parking, Employee events, Hybrid working possible, Flexible working hours, Lockers for cyclists / sportsmen

Requirements

We are waiting for you if:

  • Your English is at min. B2 level
  • Your German is at min. B2 level
  • You are ready to be a part of our great Customer Support team in Lufthansa
  • You are keen to learn new things
  • You have proactive, solution-oriented mindset and pay attention to details
  • You are able to work in the team as well as independent
  • You are available 25-30 hours per week
  • Internship start date: September 2026

*CV/Resume required

*Must possess permit to work in Poland

Company

About Lufthansa Group Business Services Sp. z o.o.

Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.
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