Project Manager MES Customer Service

Mobile Engine Services Dublin, Ireland

  • Location

    Dublin

  • Employment level

    Bachelor / Master thesis

  • Function

    Customer service

  • Working time

    Full time

Are you ready to take your career to new heights? Join our dynamic and diverse team at Lufthansa Technik MES in Dublin, Ireland as PM Customer Service. This is a unique opportunity to be part of a global leader in the aviation industry, working on cutting-edge projects and making a real impact on the future of air travel. 

Are you ready to take your career to new heights? Join our dynamic and diverse team at Lufthansa Technik MES in Dublin, Ireland as PM Customer Service. This is a unique opportunity to be part of a global leader in the aviation industry, working on cutting-edge projects and making a real impact on the future of air travel. 

Tasks

Reporting to the Head of MES Customer Services EMEA (DUB), the Project Manager MES Customer Services EMEA (DUB) is working in a dynamic environment responsible for the fulfilment of relevant engine maintenance contracts and ensuring highest customer satisfaction.

  • Responsible for customer inquiry management, individual contract conclusion, and offers.
  • Responsible for events and entire customer communication. Coordinate and commission engine inductions.Review and coordinate scope of work between customer and Repair Station. Clarification and coordination of technical and commercial issues,event status monitoring and reporting to customers.
  • Workload management through product request selection and coordination between Product Sales / customers and Repair Station.
  • Management of internal / external order with scope of work, costs, quality and lead time. Responsible for order performance and event analysis.
  • Invoice management and preparation of invoices for the billing process. 
  • Customer relationship management.
  • Identification of additional sales potential.

Behind the scenes

Jet Engine Work Shop

The jet engine is a marvel of engineering, its sleek and aerodynamic design hints at the incredible power and speed it is capable of producing. The engine is a striking combination of futuristic technology and raw mechanical power, with every detail meticulously crafted for optimal performance. 

Requirements

  • Bachelor’s Degree relevant to the role, Master’s degree preferred.
  • Problem solving ability in a rapidly changing environment.
  • High level of service and customer orientation.
  • Confident and skillful appearance as well as intercultural competence.
  • Strong team player and ability to deal with conflict.
  • Ability to work under sustained pressure in a most competitive environment.
  • Ambitious, motivated, energetic, enthusiastic self-starter who can work on their own initiative.
  • Ability to work with all levels within the company.
  • High flexibility and sense of responsibility.
  • Good interpersonal and communication skills.
  • Commitment to company values and ethics.
  • Willingness to travel as per business requirement.
  • Willingness to undergo further professional training.
  • IT knowledge (Microsoft Office/SAP).

Contact

Barbara Vukovic

HR MES DUB
Lufthansa Technik Turbine Shannon

Email address for inquiries
barbara.vukovic@ltts.ie

Company

About Lufthansa Technik Turbine Shannon

LTTS is a world class provider of aero engine component repair services to airlines and engine overhaul shops around the world. At LTTS, we specialise in the repair of aircraft engine components for both high pressure and low pressure turbine engines. LTTS is part of the EPAR (Engine Parts & Accessories Repair) network of Lufthansa Technik. The Company was founded in 1992 and we employ over 250 people in our state of the art facility in Shannon. All repairs are carried out in accordance with approvals of the US Federal Aviation Administration (FAA), the European Aviation Safety Agency (EASA) and Civil Aviation Administration of China (CAAC). LTTS is licensed by General Electric, Rolls-Royce and CFMI, Original Equipment Manufacturers (OEM) of aircraft engines, to carry out repairs in accordance with their engine shop manuals, making LTTS unique as one of a small number of companies outside of the engine manufacturers who are licensed to carry out repairs. Our expertise and focus is on the repair of high pressure turbine (HPT) shrouds, high and low pressure turbine Nozzle Guide Vanes (HPT & LPT NGVs) from the CFM56 series, CF6-80C2 and CF34 type engines. The success of LTTS is built on its people. Our employees are fundamental to our organisation as they ensure we meet our customer needs. In particular, delivering products of the highest quality standard, in the shortest possible turn time and at a competitive cost. This business is continuously evolving and therefore LTTS continually develops and expands its product and process capability to keep pace with the changing market demands. It is the Company's goal that through the dedicated teamwork of all employees, the ongoing investment in equipment, training and product development, LTTS will further develop its leading position in the engine parts repair business.
www.ltts.ie/contact/index.html
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