(Junior) IT Customer Support Agent (m/f/diverse)

  • Location

    Krakow

  • Employment level

    Direct entry

  • Function

    IT

  • Working time

    Full time

Develop your career at Lufthansa Group Business Services and help us drive excellent IT customer support for our business partners. 

Currently we are looking for a new member for the IT Customer Support team who will be responsible for first level support of applications from various business areas.

We would love to welcome you on board! 

Develop your career at Lufthansa Group Business Services and help us drive excellent IT customer support for our business partners. 

Currently we are looking for a new member for the IT Customer Support team who will be responsible for first level support of applications from various business areas.

We would love to welcome you on board! 

Tasks

  • Maintaining a positive, empathetic, and professional attitude toward customers
  • Being a competent support regarding XYZ domain
  • Ensure customer satisfaction and provide professional customer support in English and German (optional)
  • Communicating and building a good relationship with team and our customers
  • Acknowledge and resolving customer requests
  • Fulfilling requests with accuracy and attention to details
  • Maintaining process database and documentation
  • Cooperating with colleagues from the team and other departments to provide the best service
  • Active participation in the IT community
  • Work with Product Manager responsible for respective system to better understand the technical background
  • Taking part in building strong IT 1st level support for entire LH Group
  • Training new joiners & building knowledge base

*Perform all other duties assigned or delegated by supervisors

Behind the scenes

Video: https://player.vimeo.com/video/813204489

Lufthansa Group Business Services

  • New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)

Work-life-balance

  • Flexible working hours from Monday till Friday (start work between 6:00 and 10:00 am)
  • Opportunity to work from each part of Poland
  • Hybrid working model

Development

  • Access to LinkedIn Learning online courses and trainings prepared by our amazing training team
  • Access to online platform with language courses

Employee

  • Integration events
  • Charity initiatives

Benefits

  • Multisport Card
  • Extra social benefits
  • Pre-paid cards
  • Employee referral program

Benefits

Free parking

Flight privileges

Relocation support

Employee events

Hybrid working possible

Flexible working hours

Development programs / Training options

Health Plan

Lockers for cyclists / sportsmen

Free parking, Flight privileges, Relocation support, Employee events, Hybrid working possible, Flexible working hours, Development programs / Training options, Health Plan, Lockers for cyclists / sportsmen

Requirements

  • Master/Bachelor degree
  • Min. 1 year of customer service experience
  • Previous corporate experience
  • High level understanding of technical aspects
  • Knowledge related to domain (Procurement, Recruitment, HR Administration, Authorization Management, Tracking tools, Data analysis, etc.)
  • Diligent, independent and systematic approach to work
  • Problem solving orientation
  • Strong time management and organizational skills
  • Analytical and conceptual mindset
  • Willingness to expand knowledge and self-development
  • Numeric skills
  • Team player
  • Customer orientation
  • Excellent communication skills in intercultural environment
  • High precision, dedication to deliver the objectives on time
  • Pro-activeness, improvements driver
  • Willingness to participate in projects
  • Flexibility and adaptability

*CV/Resume required

*Must possess permit to work in Poland

 

The salary offer for this position will be presented after the interview stage, at the time of extending an employment offer, allowing sufficient time to review and discuss the proposed terms of employment and compensation.

Company

About Lufthansa Group Business Services Sp. z o.o.

Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.
Join Us.
apply
Lufthansa Group
zurueck