Do you thrive in coordinating people, processes, and flights? Turn your skills into impact!
Apply now and be at the heart of operations!
Do you thrive in coordinating people, processes, and flights? Turn your skills into impact!
Apply now and be at the heart of operations!
Tasks
Your main tasks include, among others:
- Coordinate passenger services for LH & partner airlines, incl. flight prep, check-in supervision & irregularities (rebooking, vouchers, hotels)
- Ensure compliance with procedures across all handling phases (boarding, catering, cleaning, punctuality)
- Supervise handling staff (LH/OAL) and manage daily duty roster & staffing assignments
- Handle overbooking processes (VDB/DBC) and support during irregular operations
- Oversee customer handling standards (e.g. premium services, EU261 compliance)
- Monitor KPIs (waiting times, stats accuracy, catering efficiency) and report issues
- Act as main contact for passenger issues and support operational improvements
* Perform other tasks and/or projects, as assigned
Behind the scenes
Benefits
Flight privileges
15-20 Vacation Days
401k plan
Commuter Benefits
Education
Employee Assistance Program
Family Policy
Flex Holidays
Healthcare
Life Insurance
Long Disability
Short Disability
up to 60 Sick Days
Flight privileges, 15-20 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days
Requirements
To excel in this role, you will need a combination of the following qualifications:
- High school diploma/GED required; college/vocational training or bachelor’s degree desirable
- Minimum 2 years airline experience in flight handling, passenger service or operations
- Fluency in English required; German/other languages desirable
- Strong airline knowledge (LH experience a plus); completion of LH passenger service training preferred
- Proficient in MS Office and standard airline systems
- Excellent communication, customer service and interpersonal skills
- Strong problem-solving, reasoning and quality focus
- High reliability, professionalism, teamwork and accountability
- Ability to work under pressure in a fast-paced environment
- Willingness to travel
- Must possess a legal work permit in the U.S.
- Must be willing to work shifts
* CV/Resume required
* Company will not provide relocation assistance
Company
About Deutsche Lufthansa AG
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