Be at the heart of customer relationships—guiding, advising, and delivering excellence in material and customer management across a dynamic global network.
Apply now and let your career fly! ✈️
Be at the heart of customer relationships—guiding, advising, and delivering excellence in material and customer management across a dynamic global network.
Apply now and let your career fly! ✈️
Tasks
The Customer Service Manager - C&E product is responsible for:
- Manage the customer relationship, such as organizing performance review regularly & communicating closely, to identifying Customer potential complaint & Pro-actively resolve them promptly
- Strong on communication & negotiation with the internal & external customer
- Coordinating business units within LHT/LTS to meet customer requirements
- Assume financial & performance responsibility for small accounts
- Identify & pursue up-selling opportunities for existing customers
- Independently manage all the operational issues
- Responsible for Key-user functions to maintain the customer service knowledge within the team
- Working with IT systems, such as SAP, E-bat, MAX-LRU, SAP
- Monitor KPIs, improve end-customer transparency in KPI reporting & ensure targets are met
* All other duties as assigned or required
Behind the scenes
Requirements
Are you ready to Take-off with us? Know more about the requirements
- University degree, preferably in Engineering, Finance, Logistic, Business administration or equivalent
- Relevant professional experience in a customer relations, customer servicing, sales or material management role, in C&E product of aviation field
- Working experience in maintenance, repair & overhaul (MRO), Aircraft component or C&E distribution company or similar
- Strong interpersonal & communication skills in English & Chinese
- Knowledge of German is advantageous
- Excellent customer service skills with customer-oriented attitude
- Ability & self-driven motivation
- Willing to travel extensively within China & Germany
* CV/Resume including your current and expected remuneration are required. We regret only shortlisted candidates will be notified
* Company will not provide relocation assistance
Company
About Lufthansa Technik Component Services Asia Pacific Ltd.
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