Would you like to play an active role in shaping our cabin crew’s workflows, take a look behind the scenes, and help determine how our onboard product is presented to guests?
Working in our Service Procedures & Hospitality team offers comprehensive insights into the practical design of onboard processes, dynamic project management, and the operational procedures of flight operations.
Would you like to play an active role in shaping our cabin crew’s workflows, take a look behind the scenes, and help determine how our onboard product is presented to guests?
Working in our Service Procedures & Hospitality team offers comprehensive insights into the practical design of onboard processes, dynamic project management, and the operational procedures of flight operations.
Tasks
The Service Procedures & Hospitality division is responsible for the line- and project-based development and implementation of product and service concepts, as well as crew-related ground processes and their target-group-specific communication to the operational units.
- Contribute to the development and definition of in-flight service concepts and crew-related processes on the ground, liaising with product management, flight operations and stations worldwide
- Initiate measures and projects to improve in-flight processes and cabin equipment based on crew and customer feedback
- Defining and documenting (e.g. Cabin Service Manual) in-flight service processes and workflows for the respective cabin roles on board and on the ground
- Data analysis and best practices to identify measures
- Responding to and evaluating topic-specific cabin reports
- Preparing, organising and assisting with the implementation of test scenarios for the further development of in-flight processes
Behind the scenes
Requirements
To ensure that the internship is a success for both you and our team, you should meet the following requirements:
- Enrolment for the entire duration of the placement (a current certificate of enrolment and, in the case of a compulsory internship, written confirmation of the compulsory internship must be included in the application)
- At the time of the internship, you must be in at least your 3. semester of study
- The ability to think conceptually and systematically when dealing with complex issues
- High level of commitment, flexibility and resilience
- Determination, as well as initiative and working independently
- Safely using IT tools
- A distinctive sense of hospitality and a customer-focused approach
- Ability to work well with others and as part of a team
- Communication skills, the ability to present arguments and give presentations; project management experience would be an advantage
Further information in our FAQs.
Company
About Deutsche Lufthansa AG
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