The Customer Support Manager plays a key role in ensuring that customer needs are addressed effectively — whether through ticket resolution, training, information sharing, or operational support — while fostering a culture of continuous improvement and operational excellence.

• Take overall responsibility for the Customer Support organization and ensure efficient and reliable service delivery.
• Implement and promote Kanban, Flow, and Built-in-Quality practices to improve transparency, collaboration, and delivery performance.
• Foster a culture of continuous improvement, leveraging modern technologies and automation to enhance team performance.
• Act as the main interface between the Customer Support team and internal stakeholders, including product management, development teams, and account management.
• Define, track, and communicate Key Performance Indicators (KPIs) to measure team performance and service quality.
• Support the professional development of team members through coaching and knowledge sharing.