(Junior) IT Customer Support Agent with German (m/f/diverse)

  • Location

    Krakow

  • Employment level

    Direct entry

  • Function

    IT

  • Working time

    Full time

We are looking for a Junior IT Customer Support Agent who will support internal users in their daily work with business applications. This role is a great opportunity to start or develop your career in IT, even if your previous experience comes from another corporate environment.

If you enjoy helping others, solving problems and want to grow your skills in IT, we would love to hear from you!

We are looking for a Junior IT Customer Support Agent who will support internal users in their daily work with business applications. This role is a great opportunity to start or develop your career in IT, even if your previous experience comes from another corporate environment.

If you enjoy helping others, solving problems and want to grow your skills in IT, we would love to hear from you!

Tasks

  • Provide first-level IT support for internal users
  • Answer technical questions via phone, email and ticketing system
  • Support users in solving basic system and application issues
  • Handle access requests and authorization management in business systems (including SAP)
  • Register, track and resolve user requests in the ticketing tool
  • Escalate more complex issues to specialized IT teams when needed
  • Maintain documentation and knowledge base related to support processes
  • Cooperate with colleagues and other departments to ensure high quality of service
  • Build positive relationships with internal customers

*Perform all other duties assigned or delegated by supervisors

Behind the scenes

Video: https://player.vimeo.com/video/813204489

Lufthansa Group Business Services

  • New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)

Work-life-balance

  • Flexible working hours from Monday till Friday (start work between 6:00 and 10:00 am)
  • Opportunity to work from each part of Poland
  • Hybrid working model

Development

  • Access to LinkedIn Learning online courses and trainings prepared by our amazing training team
  • Access to online platform with language courses

Employee

  • Integration events
  • Charity initiatives

Benefits

  • Multisport Card
  • Extra social benefits
  • Pre-paid cards
  • Employee referral program

Benefits

Free parking

Flight privileges

Relocation support

Employee events

Hybrid working possible

Flexible working hours

Development programs / Training options

Health Plan

Lockers for cyclists / sportsmen

Free parking, Flight privileges, Relocation support, Employee events, Hybrid working possible, Flexible working hours, Development programs / Training options, Health Plan, Lockers for cyclists / sportsmen

Requirements

  • German and English at minimum B2 level (both written and spoken)
  • Interest in developing a career in IT support or IT operations
  • Very good communication and customer-oriented attitude
  • Analytical thinking and problem-solving skills
  • Good organization of work and attention to detail
  • Ability to work independently as well as in a team
  • Openness to learning new systems and technologies
  • Experience in customer service or corporate environment will be an asset
  • Basic understanding of IT systems or experience with SAP will be a plus

*CV/Resume required

*Must possess permit to work in Poland

 

The salary offer for this position will be presented after the interview stage, at the time of extending an employment offer, allowing sufficient time to review and discuss the proposed terms of employment and compensation.

Company

About Lufthansa Group Business Services Sp. z o.o.

Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.
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