Keep engine repair orders moving with precision!
Act as the key interface between customers, the shop, and support teams to ensure timely, accurate execution.
If you thrive on coordination and impact, apply today and join the team!
Keep engine repair orders moving with precision!
Act as the key interface between customers, the shop, and support teams to ensure timely, accurate execution.
If you thrive on coordination and impact, apply today and join the team!
Tasks
Your main tasks include, among others:
- Coordination of repair orders for engine parts
- Customer contact for operational inquiries such as cost estimates, status reports, shipping of parts, etc.
- Responsibility for assigned customers located in the Americas and Parts Traders globally
- Overall operational fulfillment responsibility for assigned customer accounts incl. status reporting and monitoring performance
- Coordination with involved business units to ensure customer requirements are met
- Proactively working to resolve discrepancies as they occur
- Controlling, maintaining and developing customer contracts (e.g. complaints process)
- Analysis of cost and revenue per order and reporting, determining strategies to improve
- Working in and with various LHT systems, such as SAP, etc.
* All other duties as assigned or required
Behind the scenes
Benefits
Flight privileges
15-20 Vacation Days
401k plan
Commuter Benefits
Education
Employee Assistance Program
Family Policy
Flex Holidays
Healthcare
Life Insurance
Long Disability
Short Disability
up to 60 Sick Days
Flight privileges, 15-20 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days
Requirements
The ideal Customer Service Representative must fulfill the following requirements:
- High school diploma/GED desirable
- College degree/vocational training desirable
- Bachelor’s degree desirable
- At least 1 years or equivalent education
- Fluency in English language required
- German language desirable
- Knowledge in Aviation industry / Customer service / Purchasing / MRO / Material planner / Material buyer / Maintenance planner required
- MS Office skills as user
- Knowledge in SAP
- Excellent cost consciousness
- Excellent detail oriented
- Excellent communication skills
- Excellent problem solving
- Excellent oral communication
- Excellent conflict management skills
- Excellent customer service
- Willingness to travel
- Shift work / overtime
- Manage constant time pressure
- Manage high stress levels
- Must possess a legal work permit in the U.S.
* CV/Resume required
* Company will not provide relocation assistance
Company
About Lufthansa Technik North America Holding Corp.
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