Connect customers with Lufthansa Technik’s global expertise. Lead onsite operations and ensure contract success across regions.
Apply now and make the difference! ✈️
Connect customers with Lufthansa Technik’s global expertise. Lead onsite operations and ensure contract success across regions.
Apply now and make the difference! ✈️
Tasks
The Liaison Manager is responsible for:
- Coordinate all activities related to the smooth operations of the TCS contract
- Act as the first point of contact for the customer on all critical operational & contractual matters
- Guide & support internal LHT teams (Bangalore, Hong Kong, Germany) to meet timelines & deliverables
- Closely monitor the contractual fulfilment agreed between LHT & customer in as per the agreed contractual terms
- Engage actively with the customer to define, align, & set priorities on various operational topics
- Liaise closely with LHT’s internal stakeholders
- Coordinate performance reviews with the customer & LHT stakeholders
- Oversee customer account statements & follow up on pending invoices
- Support dispute resolution on operational or invoice-related issues
- Perform special projects
*All other duties as assigned or required
Behind the scenes
Requirements
Are you ready to Take-off with us? Know more about the requirements:
- Bachelor’s degree in engineering, Aviation Management, Business Administration, or equivalent
- Minimum 8-10 years of experience in aircraft maintenance, component MRO, or customer support roles within the aviation industry
- Strong understanding of aircraft component management, logistics processes, & contractual frameworks
- Proven experience in managing customer interfaces, in an onsite or liaison capacity
- Familiarity with SAP or similar ERP systems
- Excellent communication & stakeholder management skills
- Strong analytical & problem-solving abilities
- Ability to work independently
- High sense of ownership, accountability & attention to detail
- Proficiency in MS Office & data visualization/reporting tools
- Fluency in English (written & spoken) & Hindi (spoken)
- Collaborative mindset
* CV/Resume required
Company
About Lufthansa Technik Services India Pvt Ltd.
Founded in 2005, Lufthansa Technik Services India (LTSI) is a fully owned subsidiary of Lufthansa Technik AG (LHT) of Germany. Based in Bengaluru, our 500+ team delivers value-added services to Lufthansa Technik’s Maintenance, Repair, and Overhaul (MRO) spectrum for all common commercial aircraft types (Airbus, Boeing, Embraer). LTSI specializes in customer service, supply chain management, digital and engineering services, procurement, airfreight and financial services for the aviation industry.
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