In this role, you will be responsible for the operation and further development of our CRM platform and will lead a specialised team of seven employees.

You will coordinate operational services, ensure service quality and work with your team to develop solutions for our customers.

• Management of a 7-person team in application management for MSD365 CRM, including resource planning, coaching and further development of team members
• Ensuring the smooth operation of the MSD365 CRM platform (customer engagement, sales, service, project operations, marketing) in compliance with SLAs and ITIL processes
• Incident, problem & change management: Control and continuous improvement of operational processes according to ITIL standards
• Interface between customers, internal departments and technical teams – including escalation management and regular service reviews
• Identification of optimisation potential in operations and participation in the further development of the platform