We are seeking an experienced and motivated Team Leader to support our service delivery operations. In this role, you will guide and develop team members, ensure high‑quality and timely service, and drive continuous improvement aligned with organizational and client expectations.
Interested in this opportunity? We look forward to your application!
We are seeking an experienced and motivated Team Leader to support our service delivery operations. In this role, you will guide and develop team members, ensure high‑quality and timely service, and drive continuous improvement aligned with organizational and client expectations.
Interested in this opportunity? We look forward to your application!
Tasks
The Team Leader will closely collaborate with the MNL Payment team. Please note that the KRK team operates in shifts from 7:00 AM to 10:00 PM, which requires the Team Leader to be flexible with working hours across these shifts.
People Management
- Lead daily operations and ensure quality and timeliness
- Manage capacity, delegate tasks, and monitor workload
- Set goals, hold 1:1s, give feedback, and run appraisals
- Support development and foster a positive team environment
- Communicate changes, guide transitions, and resolve conflicts
- Identify training needs and provide coaching
Service Management
- Ensure operational excellence in the service area
- Collaborate with stakeholders to maintain client satisfaction
- Monitor KPIs, address risks, and drive improvements
- Support standardization, optimization, and compliance
- Join client calls and workshops
Administrative responsibilities
- Support hiring and onboarding
- Manage absences, overtime, and access requests
- Maintain records and systems
*Perform all other duties assigned or delegated by supervisors
Behind the scenes
Benefits
Free parking
Flight privileges
Relocation support
Employee events
Hybrid working possible
Flexible working hours
Development programs / Training options
Health Plan
Lockers for cyclists / sportsmen
Free parking, Flight privileges, Relocation support, Employee events, Hybrid working possible, Flexible working hours, Development programs / Training options, Health Plan, Lockers for cyclists / sportsmen
Requirements
- Master’s or Bachelor’s degree (or at least 3rd year of studies completed)
- 5+ years of experience in SSC/BPO or multinational service environment, including 2–3 years in a senior/specialist role
- Proven leadership potential and prior experience acting as Team Leader (e.g., 6-month TL assignment)
- Very good English (written & spoken, min. B2)
- Proficient in MS Office and relevant service area tools
- Experience in projects such as process migration, ERP implementation, or transformation initiatives
- Strong change management, coaching, and people management skills
- Service and customer-oriented approach
- Excellent communication, presentation, and collaboration skills
- Decision-making ability and accountability for results
- Risk management awareness and continuous improvement mindset
*CV/Resume required
*Must possess permit to work in Poland
Oferta wynagrodzenia na tym stanowisku zostanie przedstawiona po zakończeniu etapu interview, tj. na etapie przedstawienia propozycji zatrudnienia z wyprzedzeniem umożliwiającym przeanalizowanie i omówienie proponowanych warunków zatrudnienia i wynagrodzenia.
Company
About Lufthansa Group Business Services Sp. z o.o.
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