ServiceNow Support/Administration
ServiceNow Support/Administration
Tasks
- Design & Development: Configure and customize ServiceNow applications, including workflows, UI policies, business rules, and integrations.
- Administration: Manage ServiceNow platform upgrades, patches, and performance tuning.
- Process Implementation: Implement ITSM processes such as Incident, Problem, Change, and Request Management.
- Integration: Develop and maintain integrations between ServiceNow and other enterprise systems using REST/SOAP APIs.
- Support & Troubleshooting: Provide technical support for ServiceNow-related issues and ensure platform stability.
- Documentation: Create and maintain technical documentation for configurations and customizations.
Behind the scenes
Requirements
- Strong experience with ServiceNow platform (ITSM, CMDB, Service Catalog, etc.).
- Knowledge of ITIL processes and best practices.
- Experience with ServiceNow integrations (REST, SOAP, MID Server).
- Familiarity with Service Portal and UI customization.
- Excellent problem-solving and communication skills.
Company
About Lufthansa Industry Solutions Sh.p.k.
Lufthansa Industry Solutions is a service provider for IT consulting and systems integration. The Lufthansa subsidiary supports its customers in the digital transformation of their companies. The customer base includes companies within the Lufthansa Group as well as more than 300 companies in various industries. Headquartered in Norderstedt, Germany, the company employs more than 2.400 people at several branches in Germany, Albania, Switzerland and the USA.
www.lhind.al/
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