Do you understand how to translate complex technical requirements into smart system logic and intuitive user screens? Would you like to play an active role in shaping the CRM-supported customer processes at Albatros, the Lufthansa Group's employee broker? Then become a CRM Manager with a focus on process automation and develop smart workflows, automated lead follow-ups and efficient processes.
Do you understand how to translate complex technical requirements into smart system logic and intuitive user screens? Would you like to play an active role in shaping the CRM-supported customer processes at Albatros, the Lufthansa Group's employee broker? Then become a CRM Manager with a focus on process automation and develop smart workflows, automated lead follow-ups and efficient processes.
Tasks
In our Customer Experience Management team, you look under the hood: you take on end-to-end responsibility, configure our CRM platform and build the technical foundation for automated "guided processes" that optimally control our consultants in direct customer contact.
- You are responsible for the technical development and configuration of our CRM system (BSI Customer Suite), in particular the creation of guided processes
- You translate functional requirements from sales and service into technical solutions and accompany them from the initial idea to implementation
- You identify potential for automating customer processes in new and existing business and implement these independently
- As a link between the specialist department and IT, you advise your colleagues on feasibility and contribute your own ideas to optimally combine marketing, sales and service processes
- You use our analysis tools to make the success of your processes measurable and to continuously optimize standards and templates
Behind the scenes
Benefits
Company pension plan
Free parking
Flight privileges
Business cell phone / iPad
Employee events
Sabbatical
Hybrid working possible
Flexible working hours
Free snacks / drinks
Discounts
Company pension plan, Free parking, Flight privileges, Business cell phone / iPad, Employee events, Sabbatical , Hybrid working possible, Flexible working hours, Free snacks / drinks, Discounts
Requirements
Are you technically adept, analytical and numerate, do you think strategically and work independently? Do you enjoy digital solutions, complex systems and optimizing processes?
Then take a seat in the Albatros cockpit and get started with us!
- Education: Degree (business informatics, insurance management, business administration with IT focus) or comparable qualification with technical and economic understanding.
- Experience: CRM configuration, process management; knowledge of the BSI Customer Suite an advantage.
- Mindset: Analytical, with an affinity for numbers, enjoy technical topics (low/no code) to optimize user and customer experience.
- Data strategy & sales impulses: translate processes into actions; develop next best actions, automated lead follow-ups, resubmissions.
- Working method: Independent, holistic (end-to-end), actively shape structures in a dynamic environment.
- Competence: Modeling business processes and translating them into technical requirements.
- Language: Business fluent German (min. C1)
Contact
Niclas Deißler
Head of Customer Experience Management
Albatros Financial Solutions GmbH
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