Quality & Claims Manager

Hybrid Model (Remotely & On-site) / Fully remote possible

  • Location

    Miami (FL)

  • Employment level

    Direct entry

  • Function

    Quality Management

  • Working time

    Full time

  • Publishing date

    11-26-2025

  • Application deadline

    12-24-2025

Want to lead quality excellence and make every process better than the last?

Become the driving force behind our audits, compliance, and claims management - your leadership keeps our operations strong and our customers confident.

Join us and take the next step in your career - apply today!

Want to lead quality excellence and make every process better than the last?

Become the driving force behind our audits, compliance, and claims management - your leadership keeps our operations strong and our customers confident.

Join us and take the next step in your career - apply today!

Tasks

Your main tasks include, among others:

  • Maintain and develop QMS in line with ISO 9001
  • Update and distribute QM documentation and guidelines
  • Review QMS elements and drive improvements
  • Provide technical guidance on quality policies
  • Plan and conduct internal and external audits and follow-ups
  • Coordinate with departments and partners and ensure closure of non-conformities
  • Handle customer and finance claims, analysis, and documentation
  • Track claim trends and drive reduction actions
  • Manage credit/debit processes with Finance and ensure compliant record retention
  • Share quality information and promote awareness
  • Conduct or coordinate quality training
  • Identify process gaps and recommend improvements
  • Optimize claim workflows and support a continuous improvement culture

 

*All other duties as assigned or required

Behind the scenes

We are an international, multicultural and growing company with offices in multiple countries around the world. In your role you will receive complex customer requests for worldwide time critical transport and emergency logistic services!

Please note, employment with time:matters may be contingent upon successful completion of a Transportation Security Administration (TSA) Security Threat Assessment (STA). Failure to comply with this requirement or to obtain clearance may affect eligibility for this role. 

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way.

Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves.

Join time:matters Americas!

Lufthansa Group is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Benefits

Flight privileges

15-20 Vacation Days

401k plan

Commuter Benefits

Education

Employee Assistance Program

Family Policy

Flex Holidays

Healthcare

Life Insurance

Long Disability

Short Disability

up to 60 Sick Days

Flight privileges, 15-20 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

Requirements

Are you ready to take your career to new heights with us? Learn more about the requirements below:

  • High school diploma/GED and bachelor’s degree required
  • Master’s degree desirable
  • Minimum 3 years’ experience in claims or quality management
  • ISO experience and ISO 9001 certification are desirable
  • Fluent English required
  • Proficient in Excel, Word, PowerPoint, Outlook and Power BI
  • Strong analytical skills and attention to detail
  • High quality awareness and ability to work under pressure
  • Excellent written communication and customer orientation
  • Strong independence and sense of responsibility
  • Valid U.S. work authorization required
  • Willingness to travel

 

* CV/Resume required

* Company will not provide relocation assistance

Contact

Melissa Vargas-Gonzalez

HR Manager
time:matters Americas Inc.

LinkedIn
https://linkedin.com/in/mvargasgonzalez

Company

About time:matters Americas Inc.

time:matters is the expert for global Special Speed Logistics as well as time-critical international spare parts logistics. We transport your highly urgent spare parts, medical samples, dangerous goods or important documents quickly and reliably from A to B – via air, rail, or road and – if desired – personally accompanied by an airmates On Board Courier. In addition to speed and reliability, we are committed to customized and flexible service. Therefore, we are available 365 days a year, around the clock, to develop tailor-made, customized logistics solutions, ranging from ad-hoc cases to day-to-day business. We at time:matters are the experts for High Performance and Special Speed Logistics and we love what we do! Combining our know-how and passion we make the impossible become possible.
www.time-matters.com
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