Join Lufthansa Technik in Tokyo as a Customer Engineer and become the key technical link between our world-class engineering team and airline customers across the APAC region.
Be part of a global leader driving aviation excellence — apply now and let your career take off! ✈️
Join Lufthansa Technik in Tokyo as a Customer Engineer and become the key technical link between our world-class engineering team and airline customers across the APAC region.
Be part of a global leader driving aviation excellence — apply now and let your career take off! ✈️
Tasks
The Customer Engineer is responsible for:
- Interfacing to Customer Engineering teams within APAC with frequent interaction within this matrix organization
- Representing Customer Engineering team for the inquiries from component customers within APAC
- Maintaining & expanding good working relationship with technical departments at airline customers
- Coordinating with Quality Department, Process Team. Act like an extended arm of existing APAC customer engineering team
- Obtaining customer feedback regularly & identify systematic process weaknesses
- Providing technical support to customer service & sales teams
- Evaluating technical trends in the MRO market
- With the help of global APAC Customer Engineering team, launch internal campaigns
* All other duties as assigned or required
Behind the scenes
Requirements
To be successful in this role, you will need to have a combination of the below requirements:
- University or technical college degree, in Engineering, Aircraft/Aeronautical Engineering or Electronics & Electrical Engineering
- Minimum 5 years of professional experience of component overhaul, aircraft maintenance, reliability & technical services, ideally also a certified Design/Verification Engineer. Working experience in Part-145, CAMO, Part 21J Organization is preferred
- Excellent spoken & written English
- Knowledge of an Asian language or German is advantageous
- Proficient in Microsoft Office
- Excellent customer service skills
- Ability & self-driven motivation to adapt & solve complex challenges
- Able to travel to Germany & within Asia
- Must possess work permit in Japan
* CV/Resume including your current & expected remuneration are required. We regret only shortlisted candidates will be notified
Company
About Lufthansa Technik AG
Lufthansa Technik is the world's leading provider of maintenance, repair, overhaul and modification services in the aviation industry. With more than 22.000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers around 800 customers around the world a complete range of aircraft technology services.
The fascination for flying is what connects us all. In front of the engine or behind the laptop, in logistics or on the smallest individual part. We make aviation safe, rethink it – and still keep our feet on the ground. Because only when every move is perfect and we discover innovative possibilities even in the smallest detail, we are proud. We believe in the potential of the individual. And in the fact that this potential grows best in the community. Our diversity makes us strong and allows us to stand out together.
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