Process Architect with German - HR Support Services (Payroll & Pension Services)

  • Location

    Krakow

  • Employment level

    Direct entry

  • Function

    HR

  • Working time

    Full time

Shape the future of global HR operations! Join us as a Process Architect to set standards, drive digitalization, and optimize payroll and pension processes worldwide.

Start by designing and improving ID card workflows in collaboration with key stakeholders; make compliance and efficiency your legacy!

Shape the future of global HR operations! Join us as a Process Architect to set standards, drive digitalization, and optimize payroll and pension processes worldwide.

Start by designing and improving ID card workflows in collaboration with key stakeholders; make compliance and efficiency your legacy!

Tasks

  • Define and document global end-to-end processes, tools, and operating models in Payroll and Pension Services including its support functions
  • Collaborate with IT teams to translate process needs into system requirements and support system harmonization (e.g., SAP HR, SuccessFactors, VIVA, WIDC, KVS)
  • Optimize and standardize global processes, including roadmap development (“As-Is” / “To-Be”)
  • Define roles, competencies, and training needs within the process domain
  • Monitor performance metrics, ensure compliance, and drive improvements
  • Identify and mitigate process-related risks
  • Maintain strong communication with stakeholders across global locations
  • Support budget planning and efficiency initiatives

*Perform all other duties assigned or delegated by supervisors

Behind the scenes

Video: https://player.vimeo.com/video/813204489

Lufthansa Group Business Services

  • New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)

Work-life-balance

  • Flexible working hours from Monday till Friday (start work between 6:00 and 10:00 am)
  • Opportunity to work from each part of Poland
  • Hybrid working model
  • Task-based working model

Development

  • Access to LinkedIn Learning online courses and trainings prepared by our amazing training team
  • Access to online platform with language courses

Employee

  • Integration events
  • Charity initiatives

Benefits

  • Multisport Card
  • Extra social benefits
  • Pre-paid cards
  • Employee referral program

Benefits

Free parking

Flight privileges

Relocation support

Employee events

Hybrid working possible

Flexible working hours

Development programs / Training options

Health Plan

Lockers for cyclists / sportsmen

Free parking, Flight privileges, Relocation support, Employee events, Hybrid working possible, Flexible working hours, Development programs / Training options, Health Plan, Lockers for cyclists / sportsmen

Requirements

  • University degree (Business, HR, IT, or related)
  • Strong IT technical proficiency
  • Practical experience within SSC/BPO or multinational environment, ideally in HR operations
  • Minimum 5 years of experience in HR/Shared Services, including at least 1–2 years in process management or architecture or similar
  • Understanding of HR Services (e.g., Payroll, Core Data, Recruiting, T&E)
  • Ideally experience with VIVA and other HR-related systems (SAP HR, SuccessFactors, etc.)
  • Familiarity with process modeling tools (Visio, ARIS) and data analysis tools (Power BI)
  • Strong communication and interpersonal skills – able to influence and build trust across cultures
  • Excellent analytical and conceptual thinking
  • Structured, independent, and systematic approach to work
  • High level of customer orientation and service mindset
  • Strong project and process management skills
  • Adaptability and openness to change in a dynamic environment
  • Digital fluency – openness to learning and leveraging new tools and technologies
  • Very good command of English and German (B2/C1)

*CV/Resume required

*Must possess permit to work in Poland

Company

About Lufthansa Group Business Services Sp. z o.o.

Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.
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