Internship Service Experience Management

Have you always wanted to take a look behind the scenes at Germany's largest airline? Do you enjoy taking on responsibility, helping to shape and support initiatives from the idea to the go-live? Are you interested in customer and service experience? Then you've come to the right place!

The internship is scheduled to start in January 2026 for 6 months. The internship is remunerated.

Facts

  • Location

    Frankfurt / Main

  • Employment level

    University internship

  • Function

    Customer service

  • Working time

    Full time

  • Application deadline

    12-16-2025

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In the Service Experience area, we support our customers with their concerns before and after the flight: from new bookings to processing feedback after the trip. We manage teams at locations around the world, design customer-oriented processes, check quality and solve special cases.

  • As part of the team, you will work on initiatives and projects. You will gain an insight into project and concept work and take responsibility for sub-projects
  • You will develop and produce communication material for our global service providers (work instructions, newsletters, presentations, training documents)
  • You will investigate problem areas, prepare analyses, derive measures and implement them. You will get to know numerous interfaces within the company
  • You will support tenders and help evaluate the bids submitted by bidders
  • You will support the management of external service providers (e.g. by developing incentive concepts)
  • You will support us in the planning and organization of internal events and workshops

Free parking, Canteen (subsidized by employer), Jobticket / Subsidized public transport, Discounts / shopping, Employee events (summer festivals, participation in sports competitions etc), Flexible working hours

Your workplace

Your office is located in the immediate vicinity of Frankfurt Airport in the Lufthansa Aviation Center (LAC). You will find a modern working environment with good public transport connections. Working from home is also possible after consultation.

The culture and the team

We work together as a team and support each other. Regardless of hierarchy and function, we treat each other as equals and speak openly with each other. Every opinion is taken seriously. We see mistakes as an opportunity to learn. Even when things get stressful, we don't lose our sense of humor.

Video: https://player.vimeo.com/video/601681794
The drive

Lufthansa brings tens of thousands of passengers to their destinations every day, connecting people, cultures and economies. Being there for our customers before and after the flight and taking care of them - especially when things don't go according to plan - that's customer service!

You enjoy working in a team and have a high level of customer and service orientation. You take a structured approach and don't get flustered, even when things get busy.

  • Enrolled for the entire period of the internship (current certificate of enrollment and a written proof of mandatory internship must be enclosed with the application) or the internship between the Bachelor's and Master's degree program (Gap Year)
  • Strong communication and organizational skills
  • Initiative and commitment
  • Confidence in dealing with Microsoft Office programs
  • Very good written and spoken German and English skills
  • You have preferably already gained some work experience

Further information can alsobe found in our FAQs.

About Deutsche Lufthansa AG

The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home market. It plays a leading role in its European home market. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.

www.lufthansa.com
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