Have you always wanted to take a look behind the scenes at Germany's largest airline? Do you enjoy taking on responsibility, helping to shape and support initiatives from the idea to the go-live? Are you interested in customer and service experience? Then you've come to the right place!
The internship is scheduled to start in January 2026 for 6 months. The internship is remunerated.
Have you always wanted to take a look behind the scenes at Germany's largest airline? Do you enjoy taking on responsibility, helping to shape and support initiatives from the idea to the go-live? Are you interested in customer and service experience? Then you've come to the right place!
The internship is scheduled to start in January 2026 for 6 months. The internship is remunerated.
Tasks
In the Service Experience area, we support our customers with their concerns before and after the flight: from new bookings to processing feedback after the trip. We manage teams at locations around the world, design customer-oriented processes, check quality and solve special cases.
- As part of the team, you will work on initiatives and projects. You will gain an insight into project and concept work and take responsibility for sub-projects
- You will develop and produce communication material for our global service providers (work instructions, newsletters, presentations, training documents)
- You will investigate problem areas, prepare analyses, derive measures and implement them. You will get to know numerous interfaces within the company
- You will support tenders and help evaluate the bids submitted by bidders
- You will support the management of external service providers (e.g. by developing incentive concepts)
- You will support us in the planning and organization of internal events and workshops
Behind the scenes
Benefits
Free parking
Cafeteria
Subsidized public transport
Special deals with selected partners
Employee events
Flexible working hours
Free parking, Cafeteria , Subsidized public transport, Special deals with selected partners , Employee events, Flexible working hours
Requirements
You enjoy working in a team and have a high level of customer and service orientation. You take a structured approach and don't get flustered, even when things get busy.
- Enrolled for the entire period of the internship (current certificate of enrollment and a written proof of mandatory internship must be enclosed with the application) or the internship between the Bachelor's and Master's degree program (Gap Year)
- Strong communication and organizational skills
- Initiative and commitment
- Confidence in dealing with Microsoft Office programs
- Very good written and spoken German and English skills
- You have preferably already gained some work experience
Further information can alsobe found in our FAQs.
Company
About Deutsche Lufthansa AG
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