• Maintaining professional and pro-active day-to-day contact with customers (via phone and email) to ensure timely payments
• Identifying non-payment reasons and analyzing payment behavior
• Performing analysis, conducting investigations, and reconciling accounts as necessary

• Preparing and sending documents and reports for customers and internal departments (statement of accounts, balance confirmation, reconciliation files)
• Managing the dunning process and completing all tasks determined by Collection Strategy and Collection tool in a timely manner
• Coordinating cash collection and customer inquiries within the Invoicing and Cash Collection cluster
• Preparing documentation of collection efforts and cooperating with Sales, Legal, and third-party Collection Agencies
• Following confidential data protection rules and ensuring compliance with internal guidelines and procedures
• Working with accounting documents and processing data and vouchers
• Ensuring customer master data in the accounting system is up-to-date

*Perform all other duties assigned or delegated by supervisors