Customer Support Engineer (m/f/d)
Get on board and take off: Become part of our team as a Customer Support Engineer (m/f/d)!
The Customer Support Engineer is the first point of contact for customers and the primary person responsible for the engine maintenance orders placed by the customer within the organization.
Facts
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Location
Alzey
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Employment level
Direct entry
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Function
Other
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Working time
Full time
- Define the scope of maintenance with the customer
- Monitor and implement the agreed-upon scope of work in accordance with the customer contract and in compliance with OEM and aviation regulations
- Communicate the progress of the work and review the order if necessary
- Develop maintenance strategies for large fleet operators and discussing these with customers (sometimes on site)
- Check outgoing invoices
- Processing complaints and damage reports
- Workshop support for engine projects
- Monitoring project targets and, if necessary, initiating countermeasures in the event of deviations
- Carry out possible troubleshooting and rectification during the course of the project
- Maintaining internal company systems for processing workshop orders
- Discuss technical issues with the engine manufacturers
- Developing technical requirements to create a cost estimate/quotation draft
- Actively participate in the planning, implementation and follow-up of internal and external projects
- Preparation of presentations, recommendations for action and decision papers
Contact
HR-Recruiting Team
UW/HR-11/ Recruiting
Lufthansa Technik AERO Alzey GmbH
E-mail address for inquiries
recruiting@lhaero.com
Free parking, Flight privileges, bike leasing, Employee events (summer festivals, participation in sports competitions etc)
- Completed engineering studies (TH/ TU/ FH) in the field of mechanical engineering, aircraft or engine construction
- Knowledge or understanding of business administration
- Very good written and spoken English skills
- Confident appearance and excellent communication skills, also in other cultures
- Strong understanding in dealing with customers, especially from other cultures
- Ability to work in a team
- Quality awareness
- Willingness to travel and ability to work under pressure
- Experience in dealing with host system-based applications and modern means of communication
- Very good knowledge of MS Office standard software
- Willingness to undergo a psychological aptitude test
About Lufthansa Technik AERO Alzey GmbHwww.lhaero.com
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