Customer Support Engineer (m/f/d)

Get on board and take off: Become part of our team as a Customer Support Engineer (m/f/d)!

The Customer Support Engineer is the first point of contact for customers and the primary person responsible for the engine maintenance orders placed by the customer within the organization.

Facts

  • Location

    Alzey

  • Employment level

    Direct entry

  • Function

    Other

  • Working time

    Full time

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  • Define the scope of maintenance with the customer
  • Monitor and implement the agreed-upon scope of work in accordance with the customer contract and in compliance with OEM and aviation regulations
  • Communicate the progress of the work and review the order if necessary
  • Develop maintenance strategies for large fleet operators and discussing these with customers (sometimes on site)
  • Check outgoing invoices
  • Processing complaints and damage reports
  • Workshop support for engine projects
  • Monitoring project targets and, if necessary, initiating countermeasures in the event of deviations
  • Carry out possible troubleshooting and rectification during the course of the project
  • Maintaining internal company systems for processing workshop orders
  • Discuss technical issues with the engine manufacturers
  • Developing technical requirements to create a cost estimate/quotation draft
  • Actively participate in the planning, implementation and follow-up of internal and external projects
  • Preparation of presentations, recommendations for action and decision papers
Contact

HR-Recruiting Team 

UW/HR-11/ Recruiting
Lufthansa Technik AERO Alzey GmbH

E-mail address for inquiries
recruiting@lhaero.com

Free parking, Flight privileges, bike leasing, Employee events (summer festivals, participation in sports competitions etc)

Video: https://player.vimeo.com/video/915951798 
Take off into the future with the LTAA!

Lufthansa Technik AERO Alzey GmbH

  • Completed engineering studies (TH/ TU/ FH) in the field of mechanical engineering, aircraft or engine construction
  • Knowledge or understanding of business administration
  • Very good written and spoken English skills
  • Confident appearance and excellent communication skills, also in other cultures
  • Strong understanding in dealing with customers, especially from other cultures
  • Ability to work in a team
  • Quality awareness
  • Willingness to travel and ability to work under pressure
  • Experience in dealing with host system-based applications and modern means of communication
  • Very good knowledge of MS Office standard software
  • Willingness to undergo a psychological aptitude test
About Lufthansa Technik AERO Alzey GmbHwww.lhaero.com
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Lufthansa Group
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