Intern in IT Service Management

  • Location

    Krakow

  • Employment level

    Direct entry

  • Function

    IT

  • Working time

    Part time

Are you passionate about working with documents and fluent in English? Ready to kick-start your career in IT? Motivated and detail-oriented?

Join us as an Intern in IT Service Management and gain hands-on experience building a knowledge base in a dynamic, international environment.

Don’t miss out, apply today and shape your future!

Are you passionate about working with documents and fluent in English? Ready to kick-start your career in IT? Motivated and detail-oriented?

Join us as an Intern in IT Service Management and gain hands-on experience building a knowledge base in a dynamic, international environment.

Don’t miss out, apply today and shape your future!

Tasks

Your main tasks:

  • Supporting the IT Governance Manager with various administrative tasks
  • Gathering, analyzing, and interpreting relevant information
  • Preparing, updating, and maintaining documentation
  • Acting as a point of contact between IT Customer Service Agents and the IT Service Management Team, while creating concise articles and procedures

*Perform all other duties assigned or delegated by supervisors

Behind the scenes

Video: https://player.vimeo.com/video/813204489

Lufthansa Group Business Services

  • New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)

Work-life-balance

  • Flexible working hours from Monday till Friday (start work between 6:00 and 10:00 am)
  • Opportunity to work from each part of Poland
  • Hybrid working model
  • Task-based working model

Employee

  • Integration events
  • Charity initiatives

Benefits

Free parking

Employee events (summer festivals, participation in sports competitions etc)

Hybrid working possible

Flexible working hours

Lockers for cyclists / sportsmen

Free parking, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Lockers for cyclists / sportsmen

Requirements

Your profile:

  • Advanced proficiency in English; knowledge of German is an asset
  • Student of English and/or German philology, Administration or related
  • Strong interest in the IT field and eagerness to learn
  • Proficiency in Microsoft Office applications
  • Knowledge of ITSM tools is an asset (Jira, ServiceNow)
  • Strong interpersonal and communication skills
  • Quick learner with the ability to work independently when required
  • Strong analytical and critical thinking skills

*CV/Resume required

*Must possess permit to work in Poland

Company

About Lufthansa Group Business Services Sp. z o.o.

Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.
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