Station Service Coordinator

Onsite

Do you excel at coordinating teams and ensuring seamless flight operations? Are you ready to take charge of Lufthansa’s ground handling and passenger services at every stage of the journey?

If so, this opportunity is for you! Join us as a Station Service Coordinator and be at the heart of smooth and efficient flight activities. Apply now!

Facts

  • Location

    Denver (CO)

  • Employment level

    Direct entry

  • Function

    Airport Staff

  • Working time

    Full time

  • Salary

    Salary range: $23.76- $47.53 per hour

  • Publishing date

    03-05-2025

  • Application deadline

    03-19-2025

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Your main tasks include, among others:

  • Coordinate passenger service activities for LH and customer airlines, including flight handling, check-in, and irregularities (rebooking, rerouting, accommodations)
  • Ensure work procedures are followed for all phases of aircraft handling, catering, cleaning, and punctuality
  • Supervise handling staff (LH & OAL) and manage VDB/DBC processes
  • Implement checklists and liaise with YPQ during irregular operations
  • Prepare and coordinate staff duty rosters and assignments
  • Oversee customer handling, EU 261 compliance, and service quality
  • Monitor and report check-in efficiency, catering adjustments, and workflow optimization
  • Foster teamwork, resolve passenger issues, and support procedural changes

 

* Takeover of additional projects and/or duties required or assigned

Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way.

Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves.

To thrive in this role, we value a combination of the following requirements:

  • High school diploma/GED preferred; college degree/vocational training desirable
  • Minimum 2 years of airline experience in flight handling, passenger services, or operations
  • Fluency in English required; German or other languages desirable
  • Completion of Lufthansa Passenger Service training (ticketing, Lost & Found)
  • Proficiency in MS Office and Lufthansa applications
  • Strong analytical, technical, and problem-solving skills
  • Excellent communication, teamwork, and customer service
  • Ability to work under pressure, manage change, and handle conflicts
  • Cost-conscious, detail-oriented, and safety-focused
  • Physically fit (lift up to 70 lbs.)
  • Willing to travel, work shifts, and endure outdoor/weather conditions
  • Must have a legal U.S. work permit

 

* CV/Resume required

* Company will not provide relocation assistance

About Deutsche Lufthansa AG

The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home market. It plays a leading role in its European home market. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.

www.lufthansa.com
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