Customer Service Agent (50%, all genders)

Part-time (20hrs/week), Kosice, Slovakia

Are you interested in a wide range of tasks in the international flair of the airport world? Do you want to give all passengers, whether business or leisure, a good feeling and a great start to their journey? Then you've come to the right place!

Facts

  • Employment level

    Direct entry

  • Function

    Airport Staff

  • Working time

    Part time

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As a Customer Service Agent, you will be responsible for the following:

  • You manage operations planning and documentation for flights
  • You act in case of volume-, weight-, and trim-critical flights
  • You transmit necessary messages and data
  • You perform post-flight duties, including mandatory documentation
  • You ensure communication with local and central departments
  • You issue load instructions and weight/balance documents
  • You supervise safe and efficient turnaround operations
  • You coordinate loading and all involved service providers
  • You manage check-in, boarding, and gate procedures
  • You handle service desk tasks, including ticketing and payments
  • You manage lost & found baggage services
  • You assist passengers with irregularities and special needs
  • You ensure smooth lounge operations for premium guests
  • You follow safety and security procedures across all tasks
Contact
E-mail address for inquiries
internationalrecruiting@dlh.de
Are you passionate about delivering exceptional customer service while ensuring smooth flight operations?

As a Customer Service Agent, you’ll be at the heart of the airport action, balancing dynamic tasks that keep flights on schedule and passengers satisfied.

If you’re ready for a fast-paced, multi-faceted role that blends customer service with aviation operations, we’d love to have you on board!

The ideal Candidate should meet the following requirements:

  • You have a high school degree
  • You completed vocational training (desirable)
  • You bring 1-3 years of working experience (desirable)
  • You are fluent in English and Slovakian, both spoken and written
  • You have strong PC skills
  • You work diligently and systematically
  • You can work independently and take initiative
  • You are service-oriented and confident in sales
  • You handle ad-hoc decisions with ease and perform well under pressure
  • You are suitable for shift work
  • You are sociable, cooperative, and a team player
  • You maintain a well-groomed appearance
  • You may undergo a psychological aptitude test

Please note you must currently be eligible to work and remain indefinitely without any restrictions in Slovakia.

It is important to us that every salary reflects the qualifications and experience of the individual. To ensure fair compensation, each salary is calculated individually.

Apply online enclosing your convincing letter of motivation and your CV.

About Austrian Airlines AG

Discover a world full of possibilities. Make your professional dreams come true at Austrian Airlines. We are an open and warmhearted community where internationality and open-mindedness play a major role. Hospitality and service-orientation are our top priorities, we put people – our employees just like our guests – first. We are focusing on creating an inspiring working environment where everyone can feel at home. Together we can create unforgettable experiences and memories. Let’s #CreateJourneysTogether

www.austrianairlines.ag/jobscareer.aspx
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