Passenger Service Professional (m/f/diverse) (permanent, multiple positions)

Is working in the service industry your vocation? Do you love being a host? Would you relish experiencing the fascinating airline industry and the atmosphere of an international airport up close? Then join our team and help our passengers enjoy a special travel experience before they even take off!


  • Location

    Frankfurt / Main

  • Employment level

    Direct entry

  • Function

    Customer service, Airport Staff

  • Working time

    Full-time or part-time

  • Salary

    Approx. € 37,500 annual gross salary for full-time, plus bonuses (the average annual salary incl. bonuses in 2023 was ca. € 44,000)

  • Publishing date


As a Passenger Service Professional (PSP), you will ensure the efficient, service-oriented handling of our passengers and check-in processes at the airport. Your tasks will include:

  • Supporting and advising our passengers and our partner airlines
  • Assigning seats and processing baggage at the start of the journey
  • Securing and checking required travel documents
  • Coordinating the boarding process and ensuring punctual departure
  • Assisting passengers in the event of lost luggage
  • Assisting and advising passengers in the event of flight delays
  • Looking after passengers in our lounges

  • You can find out more about this entry-level opportunity here.

holiday / Christmas bonus, Old-age provision / employee retirement, Free parking, Payments layer supplements, Flight privileges, Jobticket / Subsidized public transport, Work clothes are provided

Welcome aboard

Please take a look at one of our Recruitment Days.

Our next Recruitment Days in Frankfurt (Frankfurt Airport Center (FAC), 2nd floor) will take place on 20./26. April, 16./28. May 2024.

Your new job - Passenger Service Professional

As Passenger Service Professional you will take on a role of an airport host and you will provide our passengers with an unforgettable travel experience. We offer this position as a full-time or part-time job. It will be perfect for career changers or for mothers willing to start working again.

Lufthansa Group

Discover what makes our industry special, and help us to connect people, countries and cultures.

We look forward to meeting you!

1. Apply online on our job portal.

2. We will then review your application documents.

3. If the formal requirements match, we will invite you to one of our applicant days.

4. At the end of the day you will receive a conditional contract offer from us.

Open-mindedness and friendliness are essential when working with our passengers. In addition, you should meet the following requirements:

  • Completed commercial or service-oriented vocational training or intermediate educational level with at least 2 years of experience in service-oriented professions, or be currently enrolled as a student and have previous experience in a service-oriented profession
  • Fluent German (spoken and written), advanced English 
  • Skill in working with IT applications
  • Demonstrate intercultural awareness
  • Be composed and diplomatic even in difficult and time-critical situations
  • Show a distinct willingness to serve
  • No visible tattoos or piercings
  • Time management skills
  • Take a quick, straightforward approach to problem solving
  • Willingness to work in a free annual working time model with alternating early, middle and late shifts on a full or part-time basis and the possibility to place monthly shift requests
About Deutsche Lufthansa AG

Deutsche Lufthansa AG is a globally operating aviation group. In the financial year 2022 it generated annual revenue of EUR 32,770 bn with an average of 109.510 employees. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and Catering, and the other companies and Group functions.
Lufthansa Group