Lufthansa Group

Internship - Customer Service Consultant

Unemployed and looking for employment opportunities - Lufthansa InTouch Cape Town is expanding and we looking for Individuals who are interested in our 12month Internship. 

Facts

  • Location

    Cape Town

  • Employment level

    Direct entry, Temporary job

  • Function

    Administration, Customer service

  • Working time

    Full time

Are you passionate about Customer Service? Interested in working for an Airline and looking to expand your knowledge, then this might be the opportunity for you!

 

  • Assist customers with all travel related services and customer enquiries (Inbound & Outbound).
  • Achieve and maintain optimal accessibility to customers in order to achieve performance targets.
  • Provide excellent and consistent customer service to ensure service quality in dealing with customers at all times.
  • Maintain product knowledge at all times to ensure consistent customer satisfaction. 
Contact

Customer Service
Global Telesales (Pty) Ltd.

E-mail address for inquiries
cptwork.xr@dlh.de
LIT Cape Town

Join our forever expanding Lufthansa InTouch Family. 

Candidate Requirements:

  • High School Graduate.
  • Must have been Unemployed for the last 3months.
  • 2years Customer Service Experience – Unbroken Service Acceptable
  • Fluent in English both verbal and written.
  • Proven customer service and sales skills.
  • Good understanding of computer system and standard software.
  • Availability and ability to work rotating shifts and public holidays. 

 

Should you not receive correspondence within 14days, please consider your application unsuccessful.

About Global Telesales (Pty) Ltd.

We help. We smile. We care. We are best at being in touch, be it with colleagues or customers. This is the essence of Lufthansa InTouch: We make someone’s day every day! Our headquarters are based in Berlin. With our network of 6 service centres in 6 different countries, we are the touchpoint between LH Group and their passengers. About 2000 Consultants offer over 200 services in more than 30 languages; they take care of all requests by passengers' flying with LH Group and ensure the highest service quality.

www.lh-intouch.com
Lufthansa Group
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