As an intern at the IOCC, you'll gain insights into:

• Process modeling methods within the Lufthansa Group
• the organizational structure and workflow of flight operations (particularly the IOCC
  the processes and working methods of DLH’s operational IOCC functions at the FRA/MUC hubs

You will acquire practical skills with a focus on:

• revising existing processes
• modeling and coordinating new processes, including the relevant interfaces
• designing operational, department-specific key performance indicators
• creating transparency regarding processes and procedures

You will participate in the analysis and preparation of data, as well as the planning and follow-up of internal team meetings and workshops