Join Lufthansa Group Business Services and take ownership of business-critical SaaS applications supporting Lufthansa Group companies worldwide.
As an IT Product Manager, you will combine product ownership, IT service management, business analysis and provider management. You will be responsible for the stable operation and continuous development of assigned applications.
Join Lufthansa Group Business Services and take ownership of business-critical SaaS applications supporting Lufthansa Group companies worldwide.
As an IT Product Manager, you will combine product ownership, IT service management, business analysis and provider management. You will be responsible for the stable operation and continuous development of assigned applications.
Tasks
- Take E2E ownership for the operation, development and lifecycle management of assigned IT applications
- Act as Product Manager for Shelf and Workiva, ensuring stable and reliable services for LHG users
- Support the Product Manager responsible for Systran and Clarity
- Ensure smooth operation, releases, upgrades, testing and continuous improvement of the applications
- Monitor interfaces and automated processes to ensure their integrity, performance and reliability
- Collect, structure and analyze business and functional requirements and translate them into viable IT solutions
- Manage relationships with external IT providers, including SLAs, contracts, performance and service quality
- Coordinate internal and external stakeholders to ensure timely delivery and resolution of issues
- Lead or support the onboarding of new applications, including Workiva within LGBS
- Coordinate implementation of new solutions
- Ensure compliance with relevant IT governance, security, risk and architecture requirements
*Perform all other duties assigned or delegated by supervisors
Behind the scenes
Benefits
Free parking, Flight privileges, Relocation support, Employee events, Hybrid working possible, Flexible working hours, Development programs / Training options, Health Plan, Lockers for cyclists / sportsmen
Requirements
- Several years of professional experience in IT, IT service management, application management or a comparable area, ideally with a focus on SaaS applications
- 5+ years of practical experience supporting and managing SaaS applications or comparable business-critical IT solutions
- Experience working with business-critical IT systems and responsibility for their stable operation
- Strong ability to analyze business and functional requirements
- Experience with provider and contract management
- Understanding of IT Service Management, change management and IT project management principles
- Ability to communicate technical concepts clearly
- A Bachelor's or Master's degree in IT, Business Informatics, Business Administration or a comparable field is an advantage
- Excellent English skills
- German is an advantage
*CV/Resume required
*Must possess permit to work in Poland
The salary offer for this position will be presented after the interview stage, at the time of extending an employment offer, allowing sufficient time to review and discuss the proposed terms of employment and compensation.
Company
About Lufthansa Group Business Services Sp. z o.o.
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