As a (Junior) Cash Collection Specialist, you will be responsible for maintaining daily contact with customers regarding open and overdue invoices and supporting the cash collection process. You will independently manage a portfolio of customer accounts receivable, monitor outstanding payments, identify reasons for non-payment to ensure high customer satisfaction.
As a (Junior) Cash Collection Specialist, you will be responsible for maintaining daily contact with customers regarding open and overdue invoices and supporting the cash collection process. You will independently manage a portfolio of customer accounts receivable, monitor outstanding payments, identify reasons for non-payment to ensure high customer satisfaction.
Tasks
- Maintain professional and proactive day-to-day contact with customers via phone and email to ensure timely payments
- Monitor and analyze open and overdue items and identify reasons for non-payment
- Manage and coordinate customer disputes in cooperation with relevant internal departments
- Execute dunning activities in accordance with collection procedures, collection strategy, and collection tools
- Perform account reconciliations, investigations, and analyses related to outstanding receivables
- Prepare and send customer documentation and reports, such as statements of account, balance confirmations, and reconciliation files
- Cooperate closely with internal departments to ensure invoice accuracy and customer satisfaction
- Coordinate cash collection activities and customer inquiries within the Invoicing and Cash Collection area
- Prepare documentation of collection activities
- Process accounting documents and data
- Support process improvements, standardization initiatives, teamwork, and knowledge sharing
*Perform all other duties assigned or delegated by supervisors
Behind the scenes
Benefits
Free parking, Flight privileges, Relocation support, Employee events, Hybrid working possible, Flexible working hours, Development programs / Training options, Health Plan, Lockers for cyclists / sportsmen
Requirements
- Bachelor’s or Master’s degree in Economics, Finance, Accounting, Business Administration, or a related field, or at least completion of the third year of studies in an economic discipline
- Initial experience in Accounting, Accounts Receivable, or Cash Collection will be an asset
- Very good command of German (minimum B2) and English (minimum B2), both written and spoken
- Good knowledge of MS Office, especially Excel
- Experience with ERP or accounting systems will be a strong advantage
- Strong analytical skills and attention to detail
- Good communication and customer-oriented approach
- Ability to work independently and as part of an international team
- Willingness to learn and develop in the area of Finance
*CV/Resume required
*Must possess permit to work in Poland
The salary offer for this position will be presented after the interview stage, at the time of extending an employment offer, allowing sufficient time to review and discuss the proposed terms of employment and compensation.
Company
About Lufthansa Group Business Services Sp. z o.o.
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