Are you the kind of person who turns spreadsheets into systems, and daily tasks into seamless operations? Behind every great office is a team that runs like clockwork. As Senior Office Agent you will make the magic happen!
Come and see what we have to offer!
Are you the kind of person who turns spreadsheets into systems, and daily tasks into seamless operations? Behind every great office is a team that runs like clockwork. As Senior Office Agent you will make the magic happen!
Come and see what we have to offer!
Tasks
What a day in this role looks like?
- Documentary Acceptances
- Shipment Data Capture
- Prioritization of Export Build-up and Import Breakdown
- Preparation of Export and Import documentation (Manifest, AWBs)
- Handling of irregularities (MSCA, MSAW, FDCA, damages)
- Preparation NOTOC
- Close out flight
- Handling of irregularities (MSCA, MSAW, FDCA, damages)
- Customer contact (Notify customer)
- Hand over AWB and Docs to customer
- Debit charges
- Support implementation of local processes and procedures
- Apply the OAL (Other Airline) handling process for carriers operating within the facility, ensuring compliance with local and partner‑carrier requirements
- Assist Terminal Supervisors by providing operational guidance not only to LH office agents but also to external/third‑party agents working within the terminal
* All other duties as assigned or required
Behind the scenes
Benefits
Flight privileges
15-20 Vacation Days
401k plan
Commuter Benefits
Education
Employee Assistance Program
Family Policy
Flex Holidays
Healthcare
Life Insurance
Long Disability
Short Disability
up to 60 Sick Days
Flight privileges, 15-20 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days
Requirements
Are you ready to Take-off with us? Know more about the requirements:
- High school diploma/GED desirable
- 2 to 3 years of experience in warehouse handling favored
- Fluent English language required, with strong reading, writing, and comprehension skills
- Qualification according to CHM / GOM
- MS Office skills as user
- Excellent customer service
- Excellent commitment
- Excellent teamwork
- Strong ability to work under pressure
- Strong adaptability
- Good cost consciousness
- Strong detail oriented
- Willingness to travel
- Must possess a valid driver’s license
- Manage constant time pressure
- Manage high stress levels
- Must posses a valid work permit in the U.S.
- Must be willing to work shifts
* CV/Resume required
* Company will not provide relocation assistance
Company
About Lufthansa Cargo AG
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