As a 24/7 Operations Specialist at Lufthansa Industry Solutions (LHIND), you ensure the continuous availability and stability of critical customer systems and digital services. Working in a shift-based environment, you act as the first line of defense for monitoring, incident handling, and operational excellence.
As a 24/7 Operations Specialist at Lufthansa Industry Solutions (LHIND), you ensure the continuous availability and stability of critical customer systems and digital services. Working in a shift-based environment, you act as the first line of defense for monitoring, incident handling, and operational excellence.
Tasks
- Monitor applications, infrastructure, and services in real time using enterprise monitoring tools.
- Detect, analyze, and resolve incidents (L1/L2), or escalate to expert teams when required.
- Ensure SLA compliance and high system availability for LHIND customers.
- Execute operational tasks (job monitoring, health checks, batch processing).
- Document incidents, maintain runbooks, and provide structured shift handovers.
- Support change and deployment activities in coordination with DevOps teams.
- Contribute to continuous improvement, automation, and root cause analysis (RCA).
Behind the scenes
Requirements
- Background in IT operations, NOC, or service desk environments.
- Knowledge of monitoring tools (e.g., Dynatrace, Splunk, Prometheus).
- Basic understanding of cloud (Azure/AWS), infrastructure, and networking.
- Familiarity with ITIL processes and ticketing tools (e.g., ServiceNow).
- Strong troubleshooting skills and ability to work under pressure.
- Willingness to work in 24/7 rotating shifts.
- Fast and effective incident response.
- German speaking is a plus.
- High service uptime and SLA adherence.
- Clear communication and documentation.
- Proactive identification of issues and improvements.
Company
About Lufthansa Industry Solutions Sh.p.k.
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