Join our team to shape the Lufthansa Group’s customer experience! We strategically enhance the customer journey across all LHG airlines, blending customer-centricity with commercial impact. Our work covers topics from First Class offerings and seat concepts to digital touchpoints, ensuring consistent and effective communication that elevates the travel experience for every passenger.
Join our team to shape the Lufthansa Group’s customer experience! We strategically enhance the customer journey across all LHG airlines, blending customer-centricity with commercial impact. Our work covers topics from First Class offerings and seat concepts to digital touchpoints, ensuring consistent and effective communication that elevates the travel experience for every passenger.
Tasks
Communication Support:
- Prepare, coordinate, and publish product and service content for the internal newsletter
- Independently create and design the layout of the internal newsletter
- Plan and execute smaller internal and external communication projects
- Take end-to-end ownership of selected communication initiatives (e.g. newsletter) as independent projects
- Drive touchpoint communication in close collaboration with Marketing and Digital Content teams
Strategy Support:
- Support strategic projects aimed at improving the end-to-end customer journey
- Conduct market and trend analyses, benchmarking, and prepare executive-ready presentations
- Contribute to concept development and assist in workshops and management documentation
Behind the scenes
Requirements
- You are at least in the 3rd semester of a degree program at the time of the internship
- Enrolled for the entire period of the internship (current certificate of enrollment and a written proof of mandatory internship must be enclosed with the application) or the internship between the Bachelor's and Master's degree program (Gap Year)
- with strong interest in aviation and customer experience
- Experience in consulting, agency work, or strategic projects is a plus
- Excellent communication and copywriting skills
- Quick learner with a structured and independent work style
- Very good English and German skills
- Proficiency in Microsoft Office (including strong PowerPoint skills)
- Strong analytical skills and ability to structure complex topics
Further information can also be found in our FAQs.
Company
About Deutsche Lufthansa AG
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