Lead excellence on the ground! As a Duty Manager, you’ll ensure safe, secure, and efficient ground operations while delivering exceptional customer service.
From quick recovery during irregularities to exceeding expectations of premium and all Lufthansa's Group customers, your leadership will set the standard for hospitality and operational success. Join us!
Lead excellence on the ground! As a Duty Manager, you’ll ensure safe, secure, and efficient ground operations while delivering exceptional customer service.
From quick recovery during irregularities to exceeding expectations of premium and all Lufthansa's Group customers, your leadership will set the standard for hospitality and operational success. Join us!
Tasks
The Duty Manager is responsible for:
- Build relationships with premium customers and enhance top customer recognition
- Act as Customer Care Ambassador
- Ensure staff embody carrier values and provide personalized service
- Verify staff appearance and attitude meet standards
- Conduct daily briefings (where feasible) and oversee frontline operations
- Manage station processes (e.g., flight editing, crew dispos, special interests)
- Support alternate airport handling and mitigate conflicts (with Station Manager)
- Promote quality awareness and address service shortcomings
- Assist Station Manager with organization, audits, and process optimization
- Apply Safety Management System standards and promote a safety culture
- Report irregularities, collaborate with authorities, and ensure clear passenger communication
* Participate in other duties as assigned
Behind the scenes
Requirements
The ideal Duty Manager should meet the following requirements:
- Bachelor's degree desirable
- Minimum 2-3 years of work experience thereof a minimum of 1 year of demonstrated work experience in ground operations is required
- Leadership experience desired
- Fluency in English and Spanish language required
- Knowledge of airport procedures and processes
- PC and aviation specific supported software
- Tools including all MS Office programs
- Mange constant time pressure
- Mange high stress levels
- Willingness to work in outdoor environments
- Tolerance for working in noisy environments
- Excellent detail oriented
- Excellent responsibility
- Willingness to travel
- Must possess a valid passport
- A psychological assessment may be required
- Must possess a legal work permit in Colombia
- Must be willing to work shifts
* CV/Resume & Motivation letter required
* Company will not provide relocation assistance
Company
About Deutsche Lufthansa AG
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