Elevate the passenger experience, drive service excellence, and ensure smooth operations. If you’re passionate about leadership and delivering top-tier service, join us in setting the gold standard in aviation hospitality!
Elevate the passenger experience, drive service excellence, and ensure smooth operations. If you’re passionate about leadership and delivering top-tier service, join us in setting the gold standard in aviation hospitality!
Tasks
What you will do:
- Ensure smooth customer contract fulfillment and expert consulting on materials/customer management
- Advise customers on solutions and maintain strong relationships
- Oversee customer interface per agreements and KPIs
- Drive revenue growth through cross- and up-selling
- Manage complaints and feedback in LHT’s Quality System
- Lead performance reviews with customers/internal teams
- Act as key user for projects; support and train staff
- Coordinate with stakeholders for timely service
- Use IT systems (SAP, E-bat, MAX-LRU)
- Independently manage customer communications
- Provide onsite support and handle other duties
We kindly request that all applicants submit a CV/Resume with their application for this position. Thank you!
Behind the scenes
Requirements
The ideal candidate should meet the following requirements:
- University degree, preferably in Engineering, Business or related
- Experience in customer relations/ client serving role, ideally in technical customer service/ sales or material Management in the field of aviation maintenance, repair and overhaul (MRO) or similar technical services
- Excellent English; German is advantageous
- Strong intercultural skills and knowledge of Asian cultures
- Excellent customer service skills with customer-oriented attitude, and a strong ability to build close relationships with customers
- Problem-solver who thrives on challenges and personal growth
- Willing to travel to Germany and extensively across Asia
Company
About Lufthansa Technik Component Services Asia Pacific Ltd.
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