Define the scope, elevate service standards, and create meaningful solutions that drive customer success
Join us and be the driving force behind exceptional service! Take charge of your impact!
Define the scope, elevate service standards, and create meaningful solutions that drive customer success
Join us and be the driving force behind exceptional service! Take charge of your impact!
Tasks
Your main tasks include, among others:
- Technical advice for customer service
- Determine new requirements when creating work-scopes for customers and arrange for workshop compliant working documents
- Monitoring and assessing the operating behavior and results (technical and operational) of engines, modules, components and individual parts
- Cooperation with external departments such as flight operations, aircraft maintenance/overhaul, manufacturers, other airlines and customers in a supportive capacity
- Act as the central contact point for the individual production support units (PU) of an engine model and perform technical coordination
- Tracking and investigating complaints and faults and authorizing appropriate remedial action, including limit extensions
* All other duties as assigned or required
Behind the scenes
Benefits
Flight privileges
15-20 Vacation Days
401k plan
Commuter Benefits
Education
Employee Assistance Program
Family Policy
Flex Holidays
Healthcare
Life Insurance
Long Disability
Short Disability
up to 60 Sick Days
Flight privileges, 15-20 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days
Requirements
The ideal Customer Support Engineer must fulfill the following requirements:
- High school diploma/GED required
- Bachelor’s degree in engineering, preferably in the field of aircraft or engine construction required
- 3-5 years of experience engineering on commercial aircraft engine types desirable
- Fluency in English required
- MS Office as user
- Excellent business sense
- Excellent cost consciousness
- Excellent detail oriented
- Excellent innovation
- Excellent communication skills
- Excellent problem solving
- Excellent productivity driven
- Excellent safety and security
- Excellent customer service
- Excellent commitment
- Excellent teamwork
- Assessment screening
- Willingness to travel
- Shift work / overtime
- Manage high stress levels
- Must possess a legal work permit in the U.S.
* CV/Resume required
* Company may provide relocation assistance
Company
About Lufthansa Technik Engine Services, Inc.
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