Internship Customer Experience & Airport Operations (Hub VIE Experience) (all genders)

Start: June 2026 - 6-12 months fixed-term

  • Location

    Vienna Airport

  • Employment level

    University internship

  • Function

    Process Management

  • Working time

    Full time

  • Salary

    The salary for this internship is EUR 1,477.38 - gross/month (38.5 h/week) in accordance with the applicable collective agreement.

Do you want to go beyond just talking about processes and actually see how they work at Vienna Airport, the hub of Austrian Airlines?

Are you curious about what makes boarding run smoothly or keeps waiting times short?

And would you like to actively help shape the travel experience for thousands of passengers?

Do you want to go beyond just talking about processes and actually see how they work at Vienna Airport, the hub of Austrian Airlines?

Are you curious about what makes boarding run smoothly or keeps waiting times short?

And would you like to actively help shape the travel experience for thousands of passengers?

Tasks

The Hub VIE Experience Team at Austrian Airlines designs and continuously improves the customer journey at Vienna Airport – from passenger arrival to boarding. 

As part of the Customer Experience & Hospitality Department, we collaborate closely with colleagues from flight operations to test new ideas directly in live operations, optimize processes, and develop solutions that enhance the overall travel experience.

You’ll be a true part of the team – right in the middle of the action:

  • You support daily operational activities within airport operations
  • You contribute to projects that improve the passenger experience
  • You analyze and enhance service and ground processes
  • You help to develop and implement new customer experience initiatives
  • You prepare presentations, analyses, and reports
  • You assist in the evaluation of customer feedback

Behind the scenes

Creating the future together

Together we bring people and cultures closer and give our work real meaning. Convinced? Then apply now!

Video: https://player.vimeo.com/video/1141035932

Discover our job diversity

From marketing through flight safety to technical service - every position makes a decisive contribution to our joint success and makes a significant difference!

Benefits

Vacation / Christmas bonus

Flight privileges

Cafeteria

Special deals with selected partners

Employee and networking events

Diversity programmes

Work-related public transport

Vacation / Christmas bonus, Flight privileges, Cafeteria , Special deals with selected partners , Employee and networking events, Diversity programmes, Work-related public transport

Requirements

What you bring:

  • You are enrolled for the entire period of the internship (current certificate of enrollment must be enclosed with the application)
  • You bring a hands-on mindset and enthusiasm for turning ideas into action
  • You have very good German and English skills
  • You work in a structured, independent, and solution-oriented manner
  • You demonstrate strong communication skills, curiosity, and a team-oriented attitude
  • You have a genuine interest in the aviation industry and airport operations
  • You have an unrestricted work permit for Austria/the European Union

Company

About Austrian Airlines AG

Discover a world full of possibilities. Make your professional dreams come true at Austrian Airlines. We are an open and warmhearted community where internationality and open-mindedness play a major role. Hospitality and service-orientation are our top priorities, we put people – our employees just like our guests – first. We are focusing on creating an inspiring working environment where everyone can feel at home. Together we can create unforgettable experiences and memories. Let’s #CreateJourneysTogether
careers.austrian.com/
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