Intern, Customer Care – Legal & Special Services (Americas)

Impactful internship waiting for you!

  • Location

    Uniondale (NY)

  • Employment level

    University internship

  • Function

    Customer service

  • Working time

    Full time

  • Salary

    $17 USD per hour

  • Publishing date

    03-05-2026

  • Application deadline

    04-02-2026

Ready for a new challenge and interested in the legal and regulatory environment of aviation?

Join our Customer Care team for the Americas for a 6-month internship!

Support complex customer cases involving legal matters, regulatory requirements, and sensitive situations across Lufthansa Group airlines while gaining hands-on experience in a dynamic, international setting. Apply now!

 

* Hybrid Model

Ready for a new challenge and interested in the legal and regulatory environment of aviation?

Join our Customer Care team for the Americas for a 6-month internship!

Support complex customer cases involving legal matters, regulatory requirements, and sensitive situations across Lufthansa Group airlines while gaining hands-on experience in a dynamic, international setting. Apply now!

 

* Hybrid Model

Tasks

The internship is embedded within the Customer Care team for the Americas region.

Your responsibilities may include:

  • Support the summarization of regulatory findings and the preparation of complex and regulatory case documentation
  • Review case materials for accuracy and maintain records in internal databases
  • Conduct research on international aviation and consumer protection regulations (US, Canada, Europe, LATAM) and summarize regulatory developments
  • Prepare performance reports, consolidate data in Excel, and develop professional PowerPoint materials
  • Conduct benchmarking on industry best practices
  • Update internal process documentation, guidelines, onboarding, and training materials
  • Coordinate and document meetings and key outcomes
  • Maintain organized shared‑folder documentation and support internal communications

 

* Support cross-functional projects and other team activities as assigned

Behind the scenes

Internship Start date: Jul 1st. 2026 (flexible until Sep 1st) 

What You Will Learn 

  • Management of legal/regulatory customer cases in an international airline group
  • Aviation regulations and consumer protection frameworks
  • Cross-functional collaboration
  • Structured analysis, research, documentation, and professional reporting in a corporate environment

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way

Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves

Join us!

Lufthansa Group is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws

Requirements

Are you ready to take your career to new heights with us? Learn more about the requirements below:

  • Studies in Law, Business Administration, Project/Process Management, Aviation Management, Public Policy, International Relations, or related fields
  • At least 2 semesters completed before the internship start date
  • Strong analytical and structured working style with interest in legal, regulatory, or compliance topics
  • Excellent written and verbal communication skills
  • High level of discretion and confidentiality
  • Ability to work independently and manage multiple tasks simultaneously
  • Good MS Office skills, especially PowerPoint
  • Fluent in English; additional languages are an advantage
  • International experience preferred
  • Must have work authorization in Germany and meet J-1 visa criteria for the U.S. or hold a valid U.S. work permit

 

* CV/Resume & Cover Letter required

* No relocation assistance provided

Company

About Deutsche Lufthansa AG

The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home market. With approx. 100,000 employees, the Lufthansa Group generated revenue of EUR 37,581m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.
www.lufthansa.com
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