Customer Sales and Service Agent

Hybrid Model (remotely & onsite)

  • Location

    Jamaica (NY)

    Boston (MA)

  • Employment level

    Direct entry

  • Function

    Customer service

  • Working time

    Full time

Boost your career with Swiss WorldCargo!
Drive commercial success through exceptional customer service, smart cargo solutions, and close coordination between sales and operations.

Join us and help shape the future of air cargo — apply now.

Boost your career with Swiss WorldCargo!
Drive commercial success through exceptional customer service, smart cargo solutions, and close coordination between sales and operations.

Join us and help shape the future of air cargo — apply now.

Tasks

 The Customer Sales and Service Agent is responsible for:

  • Provide professional customer service to cargo clients in the respective sales area
  • Local sales teams, other departments, head office, other stations in the network, handling agents (e.g. loading of exports)
  • Co-ordinate with warehouse and ground handling agents or load control to ensure operations run smooth and the highest quality standards are met (e.g. flown as booked levels, maximize capacity utilization).
  • Handling agent supervision: Ensure compliance to regulations, procedures and instructions (e.g. CHM, AHM, DG…)
  • Take proactive action when operational constraints are expected. Irregularity prevention/mitigation also during eventsof “force majeure” (e.g. strikes, weather influence, aircraft change, etc.)

 

 

* Perform all other duties assigned or delegated by supervisors

Behind the scenes

Join us!

Lufthansa Group is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way.

Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves.

Benefits

Flight privileges

15-20 Vacation Days

401k plan

Commuter Benefits

Education

Employee Assistance Program

Family Policy

Flex Holidays

Healthcare

Life Insurance

Long Disability

Short Disability

up to 60 Sick Days

Flight privileges, 15-20 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

Requirements

To be successful in this role, you will need to have a combination of the below requirements:

  • Associates degree preferred
  • Good command of English language: fluent in speaking and writing
  • Any other languages are of advantage
  • Logistics or customer service training is an asset
  • Experience in customer service and/or operations
  • Ideally experienced in air cargo / logistics and/or aviation environment
  • Good MS office user knowledge: Word, Excel, PowerPoint
  • Initiative, reliable and quality oriented working attitude
  • Professional attitude with internal and external interfaces
  • Impeccable customer service attitude
  • Comfortable working in a challenging but exciting business environment
  • Ability to convincingly promote the quality image of Swiss WorldCargo
  • Must possess a legal work permit in the U.S.


* CV/Resume required

* Company may provide relocation assistance

Contact

Email address for inquiries
recruitment.mex@dlh.de

Company

About Swiss International Air Lines AG

Swiss International Air Lines (SWISS) is Switzerland’s leading air carrier. With one of Europe’s most advanced aircraft fleets, SWISS is a premium airline that provides direct flights from Zurich and Geneva to keep Switzerland connected with Europe and the world. Its Swiss WorldCargo division offers an extensive range of airport-to-airport airfreight services for high-value, time-critical and care-intensive consignments. SWISS embodies Switzerland’s traditional values and is dedicated to delivering the highest product and service quality. The company has also set itself ambitious CO2 goals, and plans to halve its 2019 net CO2 emissions by 2030 and make its business and operations entirely carbon-neutral by 2050, particularly by promoting the use of sustainable aviation fuels. SWISS is part of the Lufthansa Group, and is also a member of Star Alliance, the world’s biggest airline network.
www.swiss.com
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