Drive reliability, value engineering, and digital transformation in the MRO industry. Be part of Lufthansa Technik’s APAC Customer Engineering team.
Apply now and help define the future of aviation engineering! ✈️
Drive reliability, value engineering, and digital transformation in the MRO industry. Be part of Lufthansa Technik’s APAC Customer Engineering team.
Apply now and help define the future of aviation engineering! ✈️
Tasks
The Senior Customer Engineer is responsible for:
- Interface to Key Account Manager, Customer Service as well as Modification & Workshop Engineering teams in Hamburg, Shenzhen &Tulsa with frequent interaction within this matrix organization
- Representing Customer Engineering team for the inquiries from customers within APAC
- Maintaining & expanding good working relationship with technical departments at airline customers
- Act like an extended arm of existing APAC customer engineering team
- Preparing & presenting technical presentations
- Obtaining customer feedback regularly & identify systematic process weaknesses
- Providing technical support to customer service & sales teams
- Evaluating technical trends in the MRO market
- Participating in global projects as & when deemed necessary by the organization
* All other duties as assigned or required
Behind the scenes
Requirements
To thrive in this role, we value a combination of the following requirements:
- University or technical college degree in Engineering, Aircraft Maintenance / Aeronautical Engineering or Electronics & Electrical Engineering or Holder of Valid AME License for 10 Years or more
- 20+ years of proven professional experience in the field of component overhaul and/or aircraft maintenance, reliability & technical services, ideally also certified Design/Verification Engineer.
- Experience in Part 145, CAMO, Part 21J Organization preferred
- Advance MS excel skills
- Experience on SAP, AMOS, RAMCO
- Fluent spoken & written English
- Intercultural competence
- Customer orientation
- Strong self-initiative & creativity & team player
- Very good analytical skills
- Resilience & composure under pressure
- Negotiation skills, assertiveness & conviction
- Self-confident & responsive appearance
* CV/Resume required
Company
About Lufthansa Technik Services India Pvt Ltd.
Founded in 2005, Lufthansa Technik Services India (LTSI) is a fully owned subsidiary of Lufthansa Technik AG (LHT) of Germany. Based in Bengaluru, our 500+ team delivers value-added services to Lufthansa Technik’s Maintenance, Repair, and Overhaul (MRO) spectrum for all common commercial aircraft types (Airbus, Boeing, Embraer). LTSI specializes in customer service, supply chain management, digital and engineering services, procurement, airfreight and financial services for the aviation industry.
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