Ensure stable digital adoption solutions through structured configuration and high-quality documentation!
The IT Junior Expert will support the operational implementation and maintenance of WalkMe solutions, with strong focus on documentation, process standardization and configuration quality.
Sounds interesting? Do not wait, apply!
Ensure stable digital adoption solutions through structured configuration and high-quality documentation!
The IT Junior Expert will support the operational implementation and maintenance of WalkMe solutions, with strong focus on documentation, process standardization and configuration quality.
Sounds interesting? Do not wait, apply!
Tasks
- Configure and maintain WalkMe content (Smart Walk-Thrus, Launchers, SmartTips, ShoutOuts, Surveys) based on defined requirements
- Prepare and maintain Standard Operating Procedures (SOPs) for WalkMe configuration, deployment and maintenance activities
- Support QA and UAT testing activities
- Document technical setup, selector logic and dependencies in target systems
- Maintain version control and structured change logs
- Ensure alignment with naming conventions, governance and deployment standards
- Prepare structured handover documentation for operational support
- Support monitoring activities and prepare basic usage reports
- Contribute to process standardization and continuous documentation improvement
- Create detailed configuration documentation for new WalkMe assets
- Update SOPs after system changes or releases
- Maintain knowledge base entries related to WalkMe configuration
- Support deployment to sandbox/test/production environments according to defined process
- Provide L1 support and escalate complex technical topics
*Perform all other duties assigned or delegated by supervisors
Behind the scenes
Benefits
Free parking
Flight privileges
Relocation support
Employee events
Hybrid working possible
Flexible working hours
Development programs / Training options
Health Plan
Lockers for cyclists / sportsmen
Free parking, Flight privileges, Relocation support, Employee events, Hybrid working possible, Flexible working hours, Development programs / Training options, Health Plan, Lockers for cyclists / sportsmen
Requirements
General Qualifications
- Bachelor degree in IT, Business Informatics or related field
- Minimum 1 year of experience in IT support, application management or system configuration
- Experience in creating technical documentation or SOPs
- Understanding of SaaS applications
- Very good English (written and spoken)
- Basic knowledge of IT Service Management principles
Role Specific Knowledge (Nice to Have)
- Experience with configuration of web-based tools (e.g., SAP SuccessFactors, ServiceNow)
- Basic understanding of HTML structure / selectors logic
- Understanding of QA / UAT processes
- Familiarity with documentation standards and process governance
Required Soft Skills
- High level of accuracy and attention to detail
- Ability to translate technical steps into clear written documentation
- Strong organizational skills
- Team-oriented mindset
*CV/Resume required
*Must possess permit to work in Poland
The salary offer for this position will be presented after the interview stage, at the time of extending an employment offer, allowing sufficient time to review and discuss the proposed terms of employment and compensation.
Company
About Lufthansa Group Business Services Sp. z o.o.
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