Monitor cargo handling processes, ensure compliance with safety and quality standards, and support on-time operations in a dynamic airport environment. A hands-on role at the core of international aviation logistics.
Monitor cargo handling processes, ensure compliance with safety and quality standards, and support on-time operations in a dynamic airport environment. A hands-on role at the core of international aviation logistics.
Tasks
What you'll do:
- Implement and monitor Lufthansa Cargo handling processes at Ground Handling Agent level
- Inspect Ground Handling Agent services against contractual standards and report deviations
- Review service performance with Ground Handling Agent and initiate quality improvements
- Monitor subcontractor performance and request corrective actions
- Maintain and analyze statistical performance data
- Act as main contact for Ground Handling Agents in case of irregularities or escalations
- Ensure compliance with security and safety procedures
- Make operational decisions and act in emergencies when required
- Coach and develop Ground Handling Agent; supervise daily activities and conduct spot checks
- Monitor manpower usage, ensure required skill levels of the Ground Handling Agent
- Provide feedback to local management on performance and staffing
- Communicate operational updates and implement improvements when needed
Behind the scenes
Requirements
The ideal candidate should have:
- High school diploma/GED
- At least 5 years of experience in logistics, airfreight handling and/or operations
- Fluency in Italian and English
- Cargo industry knowledge with special reference to handling management, airport infrastructures and facilities
- Knowledge of cargo industry KPIs, with special reference to Cargo iQ dimensions
- Computer literacy with solid MS Office skills
- A customer-oriented, committed, and reliable mindset with strong teamwork skills
- A valid driver’s license
- Flexibility to work shifts and overtime as required
- Ability to perform well under time pressure and stress, including outdoor weather and noise exposure
Nice to have:
- Direct experience in operations or cargo handling at FCO airport
- Experience on handling of special shipments
- Fluency in German
- Knowledge of the Italian cargo industry and FCO airport facilities
- Knowledge or certifications for special cargo handling
- Qualification according to cargo handling and ground operations manuals
Please submit your CV, cover letter, and relevant certifications with your application.
Company
About Lufthansa Cargo AG
Lufthansa Cargo Aktiengesellschaft, headquartered in Frankfurt am Main, Germany, is a subsidiary of Deutsche Lufthansa Aktiengesellschaft. Lufthansa Cargo ranks among the world’s leading air freight carriers and currently employs about 4,150 people worldwide. Lufthansa Cargo focuses on the airport-to-airport business. The cargo carrier serves around 300 destinations in more than 100 countries with its own fleet of freighters, the belly capacities of passenger aircraft operated by the Lufthansa Group and an extensive road feeder service network. The bulk of the cargo volume is routed through Frankfurt Airport.
www.lufthansa-cargo.de
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